Patient Support Representative

UNLV Medicine; Las Vegas (NV); On-site; USD 24,000 - 28,000; Full time

Job summary

UNLV Health is seeking a Full-Time Admin Support in Las Vegas, NV. The Patient Support Representative handles clinic appointment calls, pre-registration, and insurance verification and pre-authorization to keep the scheduling flow accurate.

Candidates must be legally eligible to work in the United States and possess a high school diploma. Preferred healthcare front desk or call center experience, typing 30 WPM, and proficiency with MS Word/Excel.

Qualifications

• 1 year healthcare experience and 1 year customer service experience.
• Experience in healthcare front desk or call center setting.
• Insurance training and experience using insurance portals for eligibility verification and authorization.
• Experience with appointment scheduling and patient registration workflows.
• Typing 30 WPM and proficiency with computers.
• Good verbal and written communication; knowledge of medical terminology, MS Word, MS Excel.

Responsibilities

• Receive incoming calls for clinic appointments.
• Process appointment scheduling, pre-registration, insurance verification, and pre-authorization.

Skills

Healthcare experience

Customer service experience

Front desk / call center experience

Verbal and written communication

Medical terminology

Education

High School Diploma or equivalency

Tools

Insurance portals

MS Word

MS Excel

Typing 30 WPM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Admin Support Las Vegas, NV, US

Salary Range: $17.35 To $20.50 Hourly

The Patient Support Representative (PSR) receives incoming phone calls for clinic appointments from patients, nursing staff, and physicians. Responsible for the complete and accurate processing of appointment scheduling, pre-registration, insurance verification, and pre-authorization.

Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

• Clinic Hours are Monday through Friday, 8AM to 5PM (actual scheduled hours may vary depending on business needs)
• 12 Full-Day and 2 Half-Day Paid Holidays per year, starting your first day of employment
• 20 PTO days per year
• 3% 401K Contribution, even if you do not contribute (after 90 days of employment)
• Medical, Dental, and Vision benefits that start the first of the month following your start date

Educational Requirements

• High School Diploma or equivalency

Qualifications

• Work Experience: 1 year healthcare experience, 1 year customer service experience.
• Required: Prior experience in a healthcare front desk or call center setting
• Required: Insurance training and demonstrated experience using insurance portals for eligibility verification and authorization
• Required: Experience with appointment scheduling and patient registration workflows
• Preferred: Additional experience in a medical office, healthcare call center, patient access role, or in medical billing, coding, or authorization coordination
• Typing: 30 WPM.
• Proficient with computers and related applications.
• Must possess the following skills: Above Average Verbal and Written communication.
• Medical Terminology, MS Word, MS Excel.

Physical requirements

• May include standing, sitting, and/or walking for extended periods
• May include performing repetitive tasks
• May include working with challenging patients and clients
• May include lifting up to 25 pounds

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.

If you have any questions about our interview and hiring procedures, please contact Recruitment at [e-mail]