Patient Support Assistant (PSA) - Internal Medicine

NorthShore University HealthSystem; Des Plaines (IL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Job summary

NorthShore University HealthSystem in Des Plaines, IL, is seeking a Patient Support Assistant in Internal Medicine. The role entails answering calls, scheduling and registering patients in Epic, and coordinating prior authorizations with physicians and staff.

Requirements include a high school diploma; medical assisting training is preferred. Experience with EPIC and fast-paced multitasking is valued. Full-time role with benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• Graduate of an accredited medical assisting program preferred but not required.

Responsibilities

• Answer incoming telephone calls from patients, physicians, and other departments per NorthShore standards.
• Use Epic to schedule and register patients per preferences and practice protocols.
• Obtain prior authorization for procedures.
• Review provider templates.
• Provide administrative support to Physicians and Practice Manager.

Skills

EPIC knowledge

Customer service

Administrative support

Education

High school diploma

Medical assisting program (preferred)

Tools

Epic

Job description

Hourly Pay Range:

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Patient Support Assistant - Internal Medicine

Position Highlights:

• Position: Patient Support Assistant
• Location: Des Plaines, IL
• Full Time/Part Time: Full Time
• Hours: Monday-Friday 7am to 6pm, Saturday 7:30am to 1:30pm

• Required Travel: Travel to other sites based upon department need

What you will do:

• Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters
• Utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols
• Obtain prior authorization for procedures
• Review provider templates
• Provide other administrative support under the direction of the Physicians and Practice Manager

What you will need:

• Education: High school diploma or equivalent work experience is required. Graduate of an accredited medical assisting program is preferred, but not required.
• Certification: N/A
• Experience: 1 - 2 years in an administrative/customer service position, EPIC knowledge and experience preferred. Enjoy working at a fast past with the capacity to multi-task, displays flexibility, and takes initiative
• Unique or Preferred Skills: N/A

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to \"help everyone in our communities be their best\".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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