Patient Support Assistant

Royal Victoria Regional Health Centre; Union (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare facility in New Jersey is seeking a Patient Support Assistant to enhance patient flow and provide exceptional service. This part-time role requires a high school diploma and customer service experience, emphasizing professionalism and teamwork. The assistant will be responsible for patient transportation, communication, and maintaining safety protocols while working flexible hours, including weekends and nights.

Qualifications

• Minimum 1 year in customer service, front-facing roles preferred.

Responsibilities

• Provide high-quality service to patients, visitors, staff, and physicians.
• Assist in safe patient transportation and respond to assistance calls.

Skills

Positive attitude

Team player

Excellent interpersonal skills

Problem-solving abilities

Ability to prioritize

Confidentiality

Flexibility

Education

High school diploma or equivalent

Job description

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Job Details

• Job Title: Patient Support Assistant
• Program & Department: [Specify]
• Type: Part-Time, Temporary End Date: 21 May 2025
• Salary: $20.85 - $25.76 (SE_17)
• Job Posting Reason: Current Vacancy

Job Summary & Requirements

The Patient Support Assistant supports patient flow by greeting and assisting patients and addressing unit needs. The role requires professionalism, critical thinking, and sensitivity.

Education: Completion of high school diploma or equivalent.

Experience: Minimum 1 year in customer service, with experience in front-facing roles and public interaction considered an asset.

Skills & Attributes: Positive attitude, team player, excellent interpersonal skills, problem-solving abilities, ability to prioritize, confidentiality, flexibility including weekends and nights, adherence to health and safety policies, physical ability to move equipment and assist patients.

Responsibilities

• Provide high-quality service to patients, visitors, staff, and physicians.
• Perform AIDET communication with patients and visitors.
• Maintain professionalism and respect in all communications.
• Follow RVH Code of Conduct and Privacy Pledge.
• Adhere to infection prevention, PPE use, and safe equipment practices.
• Assist in safe patient transportation, including movement of patients with equipment.
• Provide wayfinding and information to visitors.
• Respond promptly to assistance calls for patient transport.
• Verify patient identifiers before transportation.
• Collaborate with team members across departments.

Equity & Inclusion

RVH promotes equitable, inclusive, and respectful recruitment practices, encouraging applications from marginalized groups as per the Ontario Human Rights Code.

Accommodations

RVH provides accessible recruitment processes and encourages applicants requiring accommodations to contact [e-mail].

If interested, apply online before 11:00 p.m. EST on the Requisition Close Date or until the position is filled.