Patient Support Advisor

Smilebuilderz LLC; Lancaster (Lancaster County); On-site; USD 21,000 - 25,000; Full time

Job summary

Smilebuilderz LLC in Lancaster, PA seeks a customer service specialist for the dental practice. You will provide world class service to patients, employees, and partners, reduce missed appointments, and maintain HIPAA compliance during all contacts.

The role requires evening hours, multi-line phone handling, scheduling in Dentrix, coordination with Solutionreach, and collaboration with other departments to ensure smooth patient care.

Qualifications

• High school diploma or GED or 4 years equivalent call center experience.
• Professional verbal and written communication skills.
• Strong organizational skills with ability to multi-task.

Responsibilities

• Provide world class customer service to Smilebuilderz customers, employees and partners.
• Reduce missed appointments and maintain scheduling accuracy.
• Practice HIPAA compliance in all patient and employee contacts.
• Answer a multi-line telephone and represent a positive first impression.
• Schedule appointments in Dentrix and monitor daily goals to keep providers busy.
• Follow up with patients via Solutionreach and coordinate with other departments.

Skills

Proficient communicator

Organized

Multitask

Adaptability to change

Team oriented

Leadership skills

Self-supervised

Education

High school diploma/GED

Tools

Dentrix

Solutionreach

Multi-line phone system

Job description

Description

Smilebuilderz Mission

To develop an elite team of professionals

that set the standard for providing

quality oral healthcare solutions.

Through our consistent professionalism

and effectiveness, we will become admired by

our peers and respected by our patients.

Evening hours required.

Prior high-volume call center experience and dental knowledge are valuable and preferred in this role.

Essential Job Functions:

• Provide world class customer service to all Smilebuilderz customers, employees and business partners.
• Reduce missed appointments.
• Practice HIPAA and maintain compliance in all patient and employee contact.
• Answer multi-line telephone.
• Represent a positive first impression to Smilebuilderz patients.
• Be knowledgeable in patient services and Smilebuilderz departmental functions.
• Schedule appointments within the office management software (Dentrix) with efficiency and accuracy.
• Actively monitor and fill schedule to ensure providers meet daily goals.
• Follow up with patients requesting to schedule an appointment through Solutionreach.
• Professionally communicate with other departments in regards to patient care and queries.
• Process faxes received from the answering service when Data Processing Operators are unavailable.
• Handle insurance verifications and eligibility checks when Data Processing Operators are unavailable.
• Inform supervisor of all potential problems and issues immediately.
• Resolve conflict to achieve the best solution with team members.
• Attend and participate in weekly customer care center meetings.

Other Functions:

• Assist with other projects and tasks as assigned by the department Manager.

Requirements

Knowledge, Skills, and Abilities:

• Proficient communicator
• Organized
• Ability to multitask
• Ability to acclimate to change as directed
• Team focused
• Leadership skills
• Ability to work with little supervision

Qualifications:

• High school diploma/ GED or 4 years equivalent call center/customer service experience
• Professional verbal and written communication skills
• Strong organizational skills with ability to multi-task

Machines/Tools/Equipment:

• Basic office equipment
• Multi-line phone system

Working Conditions:

• Primarily a controlled office environment
• Required to sit for extended periods of time
• Periodic scheduled and unscheduled overtime
• Evening hours required