Evening Patient Support & Scheduling Advisor

Smilebuilderz LLC; Lancaster (Lancaster County); Vor Ort; USD 21.000 - 25.000; Vollzeit

Zusammenfassung

Smilebuilderz LLC in Lancaster, PA seeks a customer service specialist for the dental practice. You will provide world class service to patients, employees, and partners, reduce missed appointments, and maintain HIPAA compliance during all contacts.

The role requires evening hours, multi-line phone handling, scheduling in Dentrix, coordination with Solutionreach, and collaboration with other departments to ensure smooth patient care.

Qualifikationen

• High school diploma or GED or 4 years equivalent call center experience.
• Professional verbal and written communication skills.
• Strong organizational skills with ability to multi-task.

Aufgaben

• Provide world class customer service to Smilebuilderz customers, employees and partners.
• Reduce missed appointments and maintain scheduling accuracy.
• Practice HIPAA compliance in all patient and employee contacts.
• Answer a multi-line telephone and represent a positive first impression.
• Schedule appointments in Dentrix and monitor daily goals to keep providers busy.
• Follow up with patients via Solutionreach and coordinate with other departments.

Kenntnisse

Proficient communicator

Organized

Multitask

Adaptability to change

Team oriented

Leadership skills

Self-supervised

Ausbildung

High school diploma/GED

Tools

Dentrix

Solutionreach

Multi-line phone system

Jobbeschreibung

Smilebuilderz LLC in Lancaster, PA seeks a customer service specialist for the dental practice. You will provide world class service to patients, employees, and partners, reduce missed appointments, and maintain HIPAA compliance during all contacts.

The role requires evening hours, multi-line phone handling, scheduling in Dentrix, coordination with Solutionreach, and collaboration with other departments to ensure smooth patient care.