Patient Software Support & Training Analyst

Compassus; Williamsburg Estates (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Meaningful work

Career development

Innovation meets compassion

Enhanced benefits

Recognition programs

Culture of belonging

Job summary

Compassus is seeking a Technology Support Analyst to ensure seamless operation of the Patient Management Software and deliver exceptional end-user support. You will address inquiries, resolve issues, and help enhance user experience while collaborating with project teams and vendors.

The role involves training users, testing vendor enhancements, and coordinating the rollout of new features across departments in a healthcare setting.

Qualifications

• Mathematical skills including basic arithmetic, rates, ratios and percentages.
• Strong reading, writing and presenting communications for business contexts.
• Understanding, reading, writing and speaking English.

Responsibilities

• Provide end-user support for the Patient Management Software, resolving queries and issues promptly.
• Document issues and resolutions; create user docs and training materials.
• Deliver classroom and web-based training sessions for end users.
• Assist in software upgrades and verify workflows after vendor enhancements.
• Collaborate with the software vendor to address complex problems and coordinate resolutions.
• Establish timelines and coordinate with project teams across departments.
• Monitor system performance and identify improvement opportunities.
• Oversee small to intermediate projects and coordinate delivery of new enhancements.
• Perform other duties as assigned.

Skills

Mathematical Skills

Language Skills

Other Skills

Education

Bachelor’s degree in related field

Job description

Compassus is seeking a Technology Support Analyst to ensure seamless operation of the Patient Management Software and deliver exceptional end-user support. You will address inquiries, resolve issues, and help enhance user experience while collaborating with project teams and vendors.

The role involves training users, testing vendor enhancements, and coordinating the rollout of new features across departments in a healthcare setting.