EMR Applications Support Analyst — End-User Training

Compassus; Brentwood (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

Wellness programs

Competitive pay

Flexible time off

Recognition programs

Job summary

Compassus is seeking an Applications Support Analyst to provide end-user support for EMR systems (Homecare Homebase) and to assist with documentation, training materials, and upgrades. This role supports the EMR rollout with the server team, security, and training, ensuring effective help desk management.

The position requires a Bachelor's degree (preferred) and 2–5 years in related experience, with knowledge of Cerner, Crystal reports, and Microsoft Office.

Qualifications

• Bachelor's degree preferred in a healthcare or related field.
• 2–5 years of related experience preferred; healthcare/clinical billing systems preferred.
• Experience in application support and end-user support for vendor applications is preferred.

Responsibilities

• Provides end user support to users of EMRs, specifically Homecare Homebase.
• Provides technical assistance by responding to inquiries regarding errors, problems, or questions with the program documenting and following to resolve in a timely manner.
• Assists with creating user documentation.
• Writes and maintains functional training materials.
• Assists with installing upgrades to Patient Management Software under direction of the supervisor.
• Tests enhancements that are provided by software vendor to verify workflows and process logic are correct.
• Works with software vendor on complex problems to find resolution for the end user.
• Establishes timelines and works with various project teams in other departments.
• Serves as liaison between team members and functional area management.
• Trains end users in a classroom and /or web based environment.
• Monitors and reports performance of systems.
• Oversees small and intermediate projects.
• Assists with coordinating delivery of new enhancements to users.
• Participates in on-call duties.
• Performs other duties as assigned.

Skills

Mathematical skills

Language skills

English proficiency

Education

Bachelor's degree preferred

Tools

Cerner

Crystal Reports

Microsoft Office

LAN/WAN

Desktop

Job description

Compassus is seeking an Applications Support Analyst to provide end-user support for EMR systems (Homecare Homebase) and to assist with documentation, training materials, and upgrades. This role supports the EMR rollout with the server team, security, and training, ensuring effective help desk management.

The position requires a Bachelor's degree (preferred) and 2–5 years in related experience, with knowledge of Cerner, Crystal reports, and Microsoft Office.