Patient Management Tech Support Specialist

Compassus

Brentwood (TN)

On-site

USD 60,000 - 90,000

Full time

9 days ago

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Benefits offered by this job

Tuition reimbursement

Wellness programs

Competitive pay

Job summary

Compassus is seeking a Technology Support Analyst to optimize our Patient Management Software and deliver exceptional end-user support. You will troubleshoot inquiries, resolve issues promptly, and help improve user experience through clear documentation and training materials.

You will install software upgrades under supervision, test vendor enhancements, coordinate delivery with project teams across departments, and act as a liaison to ensure timely, high-quality solutions in a healthcare

Qualifications

Bachelor's degree in related field preferred.
2–5 years of related experience.
Healthcare experience and clinical billing systems preferred.
Experience in application support and end-user support in vendor applications preferred.

Responsibilities

Provides responsive end-user support for the Patient Management Software, addressing queries and issues promptly.
Creates and maintains user documentation and training materials.
Conducts classroom and web-based training sessions for end users.
Installs upgrades to Patient Management Software under supervision and tests vendor enhancements.
Collaborates with the software vendor to resolve complex problems and ensure correct workflows.
Establishes timelines and coordinates with project teams across departments to align with objectives.