Applications Support Analyst

Compassus; Brentwood (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

Wellness programs

Competitive pay

Flexible time off

Recognition programs

Job summary

Compassus is seeking an Applications Support Analyst to provide end-user support for EMR systems (Homecare Homebase) and to assist with documentation, training materials, and upgrades. This role supports the EMR rollout with the server team, security, and training, ensuring effective help desk management.

The position requires a Bachelor's degree (preferred) and 2–5 years in related experience, with knowledge of Cerner, Crystal reports, and Microsoft Office.

Qualifications

• Bachelor's degree preferred in a healthcare or related field.
• 2–5 years of related experience preferred; healthcare/clinical billing systems preferred.
• Experience in application support and end-user support for vendor applications is preferred.

Responsibilities

• Provides end user support to users of EMRs, specifically Homecare Homebase.
• Provides technical assistance by responding to inquiries regarding errors, problems, or questions with the program documenting and following to resolve in a timely manner.
• Assists with creating user documentation.
• Writes and maintains functional training materials.
• Assists with installing upgrades to Patient Management Software under direction of the supervisor.
• Tests enhancements that are provided by software vendor to verify workflows and process logic are correct.
• Works with software vendor on complex problems to find resolution for the end user.
• Establishes timelines and works with various project teams in other departments.
• Serves as liaison between team members and functional area management.
• Trains end users in a classroom and /or web based environment.
• Monitors and reports performance of systems.
• Oversees small and intermediate projects.
• Assists with coordinating delivery of new enhancements to users.
• Participates in on-call duties.
• Performs other duties as assigned.

Skills

Mathematical skills

Language skills

English proficiency

Education

Bachelor's degree preferred

Tools

Cerner

Crystal Reports

Microsoft Office

LAN/WAN

Desktop

Job description

Company: Compassus

Position Summary

The Applications Support Analyst is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Applications Analyst role is responsible for supporting our program sites with Electronic Medical Record (EMR) systems through documentation, troubleshooting, and escalating within our IT ticketing system. This role works directly with Systems Analyst for an overall comprehensive support model of our business. Additionally, this role supports the EMR application rollout with the server team, security, and training. S/he develops and maintains policies, systems, methods, and procedures for the effective management and control of the help desk function.

This position will support M-F 11am - 8pm Central Standard Time Schedule.

Position Specific Responsibilities

• Provides end user support to users of EMRs, specifically Homecare Homebase.
• Provides technical assistance by responding to inquiries regarding errors, problems, or questions with the program documenting and following to resolve in a timely manner.
• Assists with creating user documentation.
• Writes and maintains functional training materials.
• Assists with installing upgrades to Patient Management Software under direction of the supervisor.
• Tests enhancements that are provided by software vendor to verify workflows and process logic are correct.
• Works with software vendor on complex problems to find resolution for the end user.
• Establishes timelines and works with various project teams in other departments.
• Serves as liaison between team members and functional area management.
• Trains end users in a classroom and /or web based environment.
• Monitors and reports performance of systems.
• Oversees small and intermediate projects.
• Assists with coordinating delivery of new enhancements to users.
• Participates in on-call duties.
• Performs other duties as assigned.

Education and/or Experience

Bachelor's degree preferred. Two (2) to five (5) years of related experience preferred. An equivalent combination of education and experience will be considered. Experience in health care and clinical billing systems preferred. Knowledge of application support, end user support in vendor applications preferred.

Skills

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage. Ability to calculate figures and amounts, such as discounts, interest, commissions, and percentages.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.

Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Proficiency in Cerner, Desktop, Microsoft Office suite, LAN and WAN environments. Must be proficient in Crystal reporting tools. Knowledge of application support.

Physical Demands and Work Environment

The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Build a Rewarding Career with Compassus

At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others. Your Career Journey Matters We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage

• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?

At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.

Compassus provides a continuum of integrated home-based services including home health, home infusion, palliative and hospice care. Thousands of teammates and hundreds of access points nationwide provide high-quality care and manage patients’ advanced illnesses in partnership with health systems and long-term care partners. The Compassus Care for who I am culture reflects its unique care delivery model, which focuses on each person as an individual as well as a patient, to improve their quality of life in a meaningful way. Learn more at compassus.com or follow @Compassus on Facebook, LinkedIn, Instagram or Twitter.