Patient Services Worker (Tray Line) - Healthcare

Thomas Cuisine; Phoenix (AZ); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Paid Bereavement Leave

Paid Parental Leave

Paid Time Off

Holiday Premium Pay

Medical Plans

Voluntary HSA with Company Match

Employee Assistance Program

Job summary

Thomas Cuisine is seeking a Patient Services Worker (Tray Line) in Phoenix, AZ to deliver personalized dining experiences to patients. You will take bedside orders, guide meal selections from a restaurant-style menu, and ensure timely, accurate delivery with a strong emphasis on professionalism and patient care.

The role requires strong interpersonal skills, the ability to work in a fast-paced healthcare setting, and adherence to safety and sanitation standards.

Qualifications

• Strong interpersonal and communication skills are required.
• Ability to work effectively in a fast-paced environment.
• Must be able to lift and carry heavy objects and stand long periods.

Responsibilities

• Delivers patient trays during meal service and provides snacks or nourishment.
• Informs patients about Food and Nutrition Services and obtains food preferences.
• Ensures accuracy of items delivered and informs patients of meal selections and dietary info.
• Inventory and restock goods and supplies to proper levels.
• Responds promptly to service requests and follows up on delays or issues.
• Maintains privacy, safety, and dignity per confidentiality and sanitation standards.
• Provides excellent customer service and maintains a positive attitude.
• Performs food prep, tray line service, dishroom work, and related duties as assigned.

Skills

Interpersonal skills

Communication (written and verbal)

Fast-paced environment

Physical stamina

Lifting heavy objects

Education

High school diploma or equivalent

Tools

ServSafe

State Food Handler Card

Job description

Job Details

Posting Details

• Posted on October 13, 2026

Locations

Showing 1 location Phoenix, AZ 85008, USA

• On-site
• Operations
• Full-Time
• Requisition #: PATIE009090

Description

REAL Food re-fined.

Patient Services Worker (Tray Line) - Healthcare | Location: Phoenix, AZ 85008

Compensation: $17.50-$18 per hour | Full-Time

Schedule: Open availability needed. Monday-Friday.

Job Summary

Bring hospitality to healthcare! As a Patient Services Worker, you’ll create a personalized dining experience for every patient by taking bedside orders, guiding meal selections from a restaurant-style menu, and ensuring timely, accurate delivery. Your role is all about building connections—with patients and care teams—while maintaining the highest standards of professionalism. With strong knowledge of diets and a sense of urgency, you’ll help deliver meals that truly make a difference in patient care.

What You’ll Do

• Delivers patient trays during meal service and delivers snacks or proper nourishment to patients.
• Informs patients of the services of the Food and Nutrition Services Department and may obtain food preferences from patients and/or family members.
• Ensures accuracy of food items being delivered to the patient and informs the patient of meal selection and any therapeutic diet information.
• Inventories and restocks goods and supplies to proper levels.
• Ensures prompt response to a request for service and follows up if delays or other problems are identified.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards.
• Provides excellent customer service and maintains a positive attitude towards clients, customers, co-workers, hospital staff, etc.
• This role includes food prep, serving on the tray line, washing patient trays in the dish room, delivering meal carts, stocking, cleaning and sanitizing and other food service duties.
• Other duties and tasks as assigned by the manager.

What You Will Bring

• High school diploma or equivalent.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to lift and carry heavy objects and stand for extended periods (up to 8 hours).
• Flexibility to work evenings, weekends, and holidays as needed.
• Current, valid ServSafe required.
• Current, valid State Food Handler Card.
• Experience in foodservice, as a dietary clerk, or in a related field preferred.
• Demonstrates strong interpersonal and communication skills, both written and verbal.
• Requires strong organizational skills, accuracy, and attention to detail.
• Professional appearance required, with grooming practices that support a safe and sanitary foodservice environment i.e. no nail polish or false eyelashes.

Physical and Sensory Requirements

• This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.

At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our communities.

What We Offer!

Life/Work Integration

• Paid Bereavement Leave
• Paid Parental Leave
• Paid Baby Bonding Leave
• Paid Elder Care Leave
• Paid Time Off (Accrued)
• Holiday Premium Pay

Health & Wellness

• 3 Medical Plans (Blue Cross)
• Prescription, Dental, and Vision Coverage
• Reimbursed Wellness Massages (Portion of cost)
• Voluntary HSA with Company Match
• Voluntary FSA
• Free Employee Assistance Program (Behavioral Health Support)

Financial Wellness

• 401(k) Retirement Plan with Company Match
• Company-Paid Basic Life Insurance
• Company-Paid Accidental Death & Dismemberment (AD&D) Policy
• Voluntary Short-Term Disability
• Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D

Plus

• A supportive, collaborative work environment
• Opportunities for growth

Who We Are

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day.Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

Our Commitment To You

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.