Patient Services & Unit Secretary

HCA Florida Mercy Hospital; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, prescription drug, dental, as

Vision benefits

Wellbeing support, including free coun

Paid time off and family leave

401(k) match on 3% to 9% of pay

Tuition assistance and education

Job summary

HCA Florida Mercy Hospital in Miami is seeking a Unit Secretary to support patient flow and care coordination. You will greet patients and families, manage calls, and help keep the unit organized and welcoming.

The role emphasizes accurate record keeping, communication with care teams, and protecting patient information, with a focus on teamwork and compassionate service. This position offers a comprehensive benefits package and opportunities for growth.

Qualifications

• High School Graduate or GED required.
• Preferred experience as unit secretary or similar role.
• Basic Cardiac Life Support (BCLS) must be obtained within 30 days of start date.

Responsibilities

• Greeting and guiding patients and visitors with warmth and professionalism, offering updates, and ensuring they feel informed and supported
• Maintaining patient records accurately, entering physician orders, and protecting patient information
• Handling all communications between incoming calls and care team members promptly and clearly to keep the unit connected
• Keeping the environment clean, organized, and well-stocked to promote safety and comfort
• Taking initiative to solve challenges, support daily operations, and foster a culture of respect and teamwork

Skills

Communication skills

Attention to detail

Front desk professionalism

Education

High School Graduate/GED

Job description

HCA Florida Mercy Hospital in Miami is seeking a Unit Secretary to support patient flow and care coordination. You will greet patients and families, manage calls, and help keep the unit organized and welcoming.

The role emphasizes accurate record keeping, communication with care teams, and protecting patient information, with a focus on teamwork and compassionate service. This position offers a comprehensive benefits package and opportunities for growth.