Unit Secretary

HCA Florida Mercy Hospital; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, prescription drug, dental, as

Vision benefits

Wellbeing support, including free coun

Paid time off and family leave

401(k) match on 3% to 9% of pay

Tuition assistance and education

Job summary

HCA Florida Mercy Hospital in Miami is seeking a Unit Secretary to support patient flow and care coordination. You will greet patients and families, manage calls, and help keep the unit organized and welcoming.

The role emphasizes accurate record keeping, communication with care teams, and protecting patient information, with a focus on teamwork and compassionate service. This position offers a comprehensive benefits package and opportunities for growth.

Qualifications

• High School Graduate or GED required.
• Preferred experience as unit secretary or similar role.
• Basic Cardiac Life Support (BCLS) must be obtained within 30 days of start date.

Responsibilities

• Greeting and guiding patients and visitors with warmth and professionalism, offering updates, and ensuring they feel informed and supported
• Maintaining patient records accurately, entering physician orders, and protecting patient information
• Handling all communications between incoming calls and care team members promptly and clearly to keep the unit connected
• Keeping the environment clean, organized, and well-stocked to promote safety and comfort
• Taking initiative to solve challenges, support daily operations, and foster a culture of respect and teamwork

Skills

Communication skills

Attention to detail

Front desk professionalism

Education

High School Graduate/GED

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Unit Secretary with HCA Florida Mercy Hospital you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

As a Unit Secretary, you will play a vital role in delivering exceptional care every day. You will create a welcoming, organized space where patients and families feel valued and informed. You will use clear, compassionate communication and attention to detail to keep the unit running smoothly and caring for others like family – one shift at a time.

Your responsibilities will include:

• Greeting and guiding patients and visitors with warmth and professionalism, offering updates, and ensuring they feel informed and supported


• Maintaining patient records accurately, entering physician orders, and protecting patient information


• Handling all communications between incoming calls and care team members promptly and clearly to keep the unit connected


• Keeping the environment clean, organized, and well-stocked to promote safety and comfort


• Taking initiative to solve challenges, support daily operations, and foster a culture of respect and teamwork

What qualifications you will need:

• High School Graduate/GED


• Preferred experience in some capacity, i.e. unit, secretary.


• Basic Cardiac Life Support must be obtained within 30 days of employment start date

No Travel Required

Benefits

No experience Required Years of Experience

HCA Florida Mercy Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services


• Wellbeing support, including free counseling and referral services


• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence


• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling


• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing


• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Florida Mercy Hospital is a 488-bed facility. We are accredited by the Joint Commission and offer a wide range of medical specialties. These specialties include emergency care, heart, and vascular care. We are designated by the Joint Commission as a Primary Stroke Center. Other specialties include maternity and neonatal care. We are a Level II NICU hospital. HCA Florida Mercy Hospital is CARF accredited for inpatient rehabilitation. Our facility offers a Comprehensive Community Cancer Program. This program is accredited by the American College of Surgeons Commission on Cancer. We are affiliated with HCA Florida Healthcare Division. HCA Florida Mercy Hospital is sponsored by the Sisters of St. Joseph of St. Augustine, Florida. We serve as Miami-Dade County’s only Catholic hospital. We follow the Catholic tradition of caring for God’s people and providing spiritual support. We are dedicated to our mission of caring for the physical and spiritual needs of all the people we serve.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.