Patient Services Technician/Scheduler

Central Texas Heart Center; Bryan (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Disability Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Paid Time Off

Holiday Pay

Personal Time Off

Job summary

Central Texas Heart Center seeks an experienced medical receptionist to schedule patient visits, manage appointments, and support front desk operations in a fast-paced cardiology practice.

The ideal candidate has at least one year in a medical office using an EMR system and strong customer service skills. Proficiency with ECW EMR is preferred, and bilingual abilities are a plus. This on-site role offers a comprehensive benefits package.

Qualifications

• Must have minimum of one year experience working in a medical office on an EMR system.
• Experience with ECW EMR is preferred.
• Strong patient and staff communication skills.

Responsibilities

• Update and accurately record patient information in the medical record at each encounter.
• Schedule appointments for patients and coordinate multiple bookings.
• Manage multiple doctors’ schedules and coordinate tests or follow-up visits.
• Understand insurance benefits/referrals/authorizations and apply them appropriately.
• Navigate and scan/index documents as part of records management.
• Provide excellent customer service to patients and callers.
• Maintain organization and handle downtime efficiently in a fast-paced environment.
• Assist other departments as needed and take directives from staff levels.

Skills

Appointment scheduling

Customer service

EMR navigation

Bilingual (a plus)

Tools

ECW EMR

Job description

We are looking for an individual who has previous experience working as a medical receptionist or scheduling appointments in large practice. The ideal candidate will be familiar with ECW and demonstrate excellent customer service skills with patients and other staff through a variety of communication platforms.

Must be self-motivated, dependable, organized, and must possess a strong ability to multitask. Must possess adequate computer skills with the ability to efficiently navigate/utilize electronic medical records. Bilingual a plus.

Shift schedule:

Mon-Thurs 8:00am to 5:00pm and Fri 8:00am to Noon.

Required Skills and/or Experience:

Must have a minimum of one year experience working in a medical office on an EMR system.

Main duties include:

• Ensure information is updated and accurately recorded in patient medical record at each patient encounter.
• Schedule appointments for patients.
• Coordinate multiple appointments on the same day, or schedule testing and coordinate follow up appointments.
• Must have experience and knowledge of different types of insurance benefits/referrals/authorizations.
• Scanning/indexing documents.
• Managing multiple doctors' schedules.
• Must possess strong oral and written communication skills.
• Must possess the ability to patiently address the caller's needs in a respectful manner.
• Must be detail-oriented, excel at staying organized, and manages down time efficiently.
• Must be comfortable working in a fast-paced environment.
• Enjoys working with patients and diffuses situations by providing excellent customer service.
• Possesses the ability to take directives from various levels of staff and assume responsibility for assignments.
• Eager to assist across other departments and perform all other duties as assigned.

Benefits:

• 401(k).
• Health Insurance (paid 100% by employer).
• Dental insurance (paid 100% by employer).
• Disability insurance.
• Vision insurance.
• Life insurance.
• Employee assistance program.
• Paid Time Off.
• Holiday Pay.
• 8 hours of Personal Time Off.