Patient Services Technician/Scheduler

HEART OF CENTRAL TEXAS INDEPENDENT LIVING CENTER INC; Bryan (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental insurance

Disability insurance

Vision insurance

Life insurance

Employee assistance program

Paid Time Off

Holiday Pay

Personal Time Off

Job summary

Heart of Central Texas Independent Living Center Inc. in Bryan, TX is seeking a medical receptionist with prior experience scheduling appointments in a large practice.

The ideal candidate will know ECW EMR, deliver excellent patient service across multiple channels, and be capable of multitasking in a fast-paced setting. Responsibilities include updating patient records, coordinating multiple appointments and testing, handling insurance referrals, and supporting other departments as needed.

Qualifications

• Minimum of one year experience in a medical office on an EMR system.
• Experience with insurance benefits/referrals/authorizations.
• Experience as a medical receptionist or scheduling in a large practice.
• Bilingual abilities are a plus.

Responsibilities

• Update and record patient information in EMR at every encounter.
• Schedule patient appointments and coordinate testing.
• Manage multiple doctors' schedules and referrals.
• Explain insurance benefits and authorizations to patients.
• Scan/index documents and maintain organized records.
• Maintain strong oral and written communication with patients and staff.
• Adapt to a fast-paced environment and take directives from staff.

Skills

Customer service

Scheduling appointments

EMR experience

ECW familiarity

Bilingual

Communication skills

Organization

Team coordination

Tools

ECW EMR

Microsoft Office

Job description

• Scanning/indexing documents.

We are looking for an individual who has previous experience working as a medical receptionist or scheduling appointments in large practice. The ideal candidate will be familiar with ECW and demonstrate excellent customer service skills with patients and other staff through a variety of communication platforms.

Must be self-motivated, dependable, organized, and must possess a strong ability to multitask. Must possess adequate computer skills with the ability to efficiently navigate/utilize electronic medical records. Bilingual a plus.

Shift schedule: Mon-Thurs 8:00am to 5:00pm and Fri 8:00am to Noon.

Required Skills and/or Experience: Must have a minimum of one year experience working in a medical office on an EMR system.

Main Duties Include

• Ensure information is updated and accurately recorded in patient medical record at each patient encounter.
• Schedule appointments for patients.
• Coordinate multiple appointments on the same day, or schedule testing and coordinate follow up appointments.
• Must have experience and knowledge of different types of insurance benefits/referrals/authorizations.
• Scanning/indexing documents.
• Managing multiple doctors' schedules.
• Must possess strong oral and written communication skills.
• Must possess the ability to patiently address the caller's needs in a respectful manner.
• Must be detail-oriented, excel at staying organized, and manages down time efficiently.
• Must be comfortable working in a fast-paced environment.
• Enjoys working with patients and diffuses situations by providing excellent customer service.
• Possesses the ability to take directives from various levels of staff and assume responsibility for assignments.
• Eager to assist across other departments and perform all other duties as assigned.

Benefits

• 401(k).
• Health Insurance (paid 100% by employer).
• Dental insurance (paid 100% by employer).
• Disability insurance.
• Vision insurance.
• Life insurance.
• Employee assistance program.
• Paid Time Off.
• Holiday Pay.
• 8 hours of Personal Time Off.