Patient Services Team Lead, Radiology - Growth & Benefits

RadNet; Estero (FL); On-site; USD 30,000 - 34,000; Full time

Job summary

RadNet, Inc. is seeking a Patient Services Team Lead to guide a patient-facing front office in a radiology center.

You will lead a team, provide training, coordinate schedules, handle registration and insurance information, and ensure smooth scheduling and billing while delivering friendly, service-oriented care to patients. Under the center manager’s guidance, you will assist interviewing candidates, cover staff vacations, participate in meetings, and help implement procedures to streamline

Qualifications

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attribute.

Responsibilities

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
• With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly and service-oriented manner.
• Be a liaison between the physician(s) and the patients.
• Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
• Answer phones, and schedule patients.
• Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
• Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
• Participate in meetings.
• Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Leadership

Communication

Interpersonal skills

Education

High school diploma

Job description

RadNet, Inc. is seeking a Patient Services Team Lead to guide a patient-facing front office in a radiology center.

You will lead a team, provide training, coordinate schedules, handle registration and insurance information, and ensure smooth scheduling and billing while delivering friendly, service-oriented care to patients. Under the center manager’s guidance, you will assist interviewing candidates, cover staff vacations, participate in meetings, and help implement procedures to streamline