Patient Services Team Lead

Warren Family Dental; Madison (WI); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunities

Medical, dental, vision, and life保险

PTO and paid holidays

401(k) options

Team lunches and events

Training, mentorship and growth

Job summary

Warren Family Dental in Madison, WI is seeking a Patient Services Team Lead to create exceptional patient experiences from the first contact through treatment. Training is available for the right candidate, with opportunities to grow within dentistry.

The role emphasizes friendly, service-oriented behavior, strong communication, and organization to support both patients and the clinical team.

Qualifications

• Excellent communication with patients and team members.
• Strong organizational abilities and attention to detail.
• Ability to multitask in a fast-paced dental office.
• Team player who supports colleagues and patient care.
• Dental office experience is a plus, not required.

Responsibilities

• Welcome and assist patients with warmth and professionalism.
• Answer phones and help patients schedule appointments.
• Maintain an efficient and organized schedule.
• Explain treatment options, insurance, and financial plans to patients.
• Coordinate with clinical team to support patient care.

Skills

Communication

Organizational skills

Multitasking

Team player

Service-oriented

Dental office experience (bonus)

Job description

Overview

At Warren Family Dental, we believe great patient care starts the moment someone reaches out to our office. We're looking for a friendly, organized, and people-focused Patient Services Team Lead to help create exceptional experiences for our patients from their first phone call through their treatment journey.Whether you're experienced in a dental office or looking to start a rewarding new career, we're willing to train the right person who shares our commitment to outstanding service and teamwork. This role also offers opportunities to learn, grow your skills, and build a long-term career in dentistry.

Why Join Warren Family Dental?

We're not your typical dental office. For generations, we've cared for Madison, WI, families by building lasting relationships and putting patients first. As we continue to grow, we're looking for someone who enjoys helping others, solving problems, and being part of a supportive, close-knit team.

What You'll Do

• Welcome and assist patients with warmth and professionalism
• Answer phones and help patients schedule appointments
• Maintain an efficient and organized schedule
• Help patients understand treatment, insurance, and financial options
• Coordinate with clinical team members to support patient care
• Follow up with patients and help keep treatment plans on track
• Deliver an exceptional experience at every interaction

What We're Looking For

• Friendly, positive, and service-oriented personality
• Excellent communication skills, both in person and over the phone
• Strong organizational abilities and attention to detail
• Ability to multitask and stay calm in a fast-paced environment
• Team player who takes initiative and enjoys helping others
• Dental experience is a plus, but not required
• Recent graduates are encouraged to apply

What We Offer

• Open to full-time or part-time opportunities
• Monday-Thursday hours with no weekends
• Competitive compensation based on experience
• Bonus opportunities
• Medical, dental, vision, and life insurance (full-time employees)
• PTO and paid holidays (full-time employees)
• 401(k) options for all employees
• Occasional team lunches and team events
• Training, mentorship, and growth opportunities
• Supportive workplace where your contributions matter

If you enjoy building relationships, helping people feel comfortable, and making a positive impact every day, we'd love to meet you.