Patient Services Supervisor

Texas Tech University Health Sciences Center; Midland (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Plans + Supplemental Coverage –

Paid Time Off

Retirement Plans

Wellness Programs

Mother-Friendly Workplace

Job summary

Texas Tech University Health Sciences Center (TTUHSC) is seeking a dedicated Patient Services Supervisor to direct and supervise staff across multiple clinical sites, ensuring strong front-office coverage, efficient workflows, and consistent service standards.

You will oversee scheduling, registration, insurance verification, collections, and the maintenance of patient records, while developing staff schedules and providing coaching and evaluations.

Qualifications

• Five (5) years of customer service experience, including at least two (2) years of supervisory experience.
• Experience in a clinic or physician’s office is preferred.
• Three (3) years of TTUHSC Patient Services Program experience, including at least one (1) year of supervisory experience.

Responsibilities

• Directs and supervises Patient Services staff across clinical sites, ensuring effective front office coverage, workflow efficiency, and consistent service standards.
• Oversees appointment scheduling, patient registration, check-in and check-out, insurance verification, collections, and the accurate maintenance of patient records.
• Develops and maintains the PSS staff schedule in alignment with clinic operations and staffing requirements.
• Hiring, training, and monitors performance and productivity, provides ongoing feedback, coaching, and evaluations for PSS staff.
• Addresses patient concerns and operational issues, supporting timely service and identifying opportunities to improve the patient and family experience.
• Travel between clinic sites to provide visible, hands-on leadership and supervision of Patient Services staff.
• Reviews data, prepares reports, and assist with procedure and policy implementation, process improvement, and overall clinic operations.
• Provide direct support to the Department Administrator in the oversight of daily clinic operations.

Skills

Customer service

Supervisory experience

Clinic/Physician office experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Position Description

Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.

Major/Essential Functions

• Supervise day-to-day patient services operations across clinical sites, ensuring effective front office coverage, workflow efficiency, and consistent service standards.
• Oversee appointment scheduling, patient registration, check-in and check-out, insurance verification, collections, and the accurate maintenance of patient records.
• Develop and maintain the PSS staff schedule in alignment with clinic operations and staffing requirements.
• Hiring, training, and monitors performance and productivity, provides ongoing feedback, coaching, and evaluations for PSS staff.
• Address patient concerns and operational issues, supporting timely service and identifying opportunities to improve the patient and family experience.
• Travel between clinic sites to provide visible, hands-on leadership and supervision of Patient Services staff.
• Reviews data, prepares reports, and assist with procedure and policy implementation, process improvement, and overall clinic operations.
• Provide direct support to the Department Administrator in the oversight of daily clinic operations.

Required Qualifications

High school diploma or equivalent, and one of the following:

• Five (5) years of customer service experience, including at least two (2) years of supervisory experience. Experience in a clinic or physician’s office is preferred.

OR

• Three (3) years of experience with TTUHSC’s Patient Services Program, including at least one (1) year of supervisory experience.

Preferred Qualifications

• Experience in clinical setting
• Bilingual English/Spanish

Required Attachments

Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the‑art software and facilities, and discounts on travel, technology, entertainment and more.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.