Patient Services Supervisor

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health Plans

Paid Time Off

Retirement Plans

Wellness Programs

Job summary

Texas Tech University Health Sciences Center seeks a Patient Services Supervisor to direct daily front-office operations across multiple clinical sites in Permian Basin. The role includes scheduling, registrations, insurance verification, and maintaining patient records, with travel between sites.

Ideal candidates have at least 5 years in customer service with supervisory experience, preferably in a clinical setting, and may be bilingual in English and Spanish.

Qualifications

• High school diploma or equivalent; five (5) years of customer service experience with at least two (2) years in a supervisory role; clinic/physician office preferred.
• Or three (3) years of experience with TTUHSC’s Patient Services Program, including at least one (1) year in a supervisory role.
• Experience in a clinical setting preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Supervise day-to-day patient services operations across clinical sites, ensuring front office coverage and workflow efficiency.
• Oversee appointment scheduling, patient registration, check-in/out, insurance verification, collections, and accurate patient records maintenance.
• Develop and maintain PSS staff schedule aligned with clinic operations and staffing requirements.
• Hiring, training, and monitoring performance and productivity; provide ongoing feedback and evaluations for PSS staff.
• Address patient concerns and operational issues; support timely service and improve patient/family experience.
• Travel between clinic sites to provide leadership and supervision of Patient Services staff.
• Review data, prepare reports, assist with procedures and policy implementation, process improvement, and clinic operations.
• Provide direct support to the Department Administrator in daily clinic operations.

Skills

Customer service

Supervisory experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Extended Job Title

Patient Services Supervisor

Position Description

Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.

Requisition ID

45790BR

Travel Required

Up to 50%

Pay Grade Maximum

25.00

Major/Essential Functions

• Supervise day-to-day patient services operations across clinical sites, ensuring effective front office coverage, workflow efficiency, and consistent service standards.
• Oversee appointment scheduling, patient registration, check-in and check-out, insurance verification, collections, and the accurate maintenance of patient records.
• Develop and maintain the PSS staff schedule in alignment with clinic operations and staffing requirements.
• Hiring,training, and monitorsperformance and productivity, provides ongoing feedback, coaching, and evaluations for PSS staff.
• Address patient concerns and operational issues, supporting timely service and identifying opportunities to improve the patient and family experience.
• Travel between clinic sites to provide visible, hands-on leadership and supervision of Patient Services staff.
• Reviews data, prepares reports, and assist with procedure and policy implementation, process improvement, and overall clinic operations.
• Provide direct support to the Department Administrator in the oversight of daily clinic operations.

Grant Funded?

No

Pay Grade Minimum

19.00

Pay Basis

Hourly

Schedule Details

Monday through Friday 8:00am to 5:00pm

Work Location

Permian Basin

Preferred Qualifications

• Experience in clinical setting
• Bilingual English/Spanish

Department

Pediatrics Ode General

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

High school diploma or equivalent, and one of the following:

• Five (5) years of customer service experience, including at least two (2) years of supervisory experience. Experience in a clinic or physician’s office is preferred.

OR

• Three (3) years of experience with TTUHSC’s Patient Services Program, including at least one (1) year of supervisory experience.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
• Paid Time Off - Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case‑by‑case basis, the institution may also sponsor eligible individuals for change‑of‑status or change‑of‑employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.