Patient Services Specialist

Texas Tech University Health Sciences Center; Midland (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement plans

Wellness programs

Mother-friendly workplace

Job summary

Texas Tech University Health Sciences Center is seeking an on-site Medical Office Clerk to ensure smooth clinic patient flow, schedule appointments, prepare paperwork, receive patients, and maintain records. You will handle charges, filing claims, and respond to inquiries from patients and insurers, with possible cash-handling responsibilities.

Job includes occasional travel between Odessa and Midland clinics.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service, office, or related experience preferred; other education may substitute for experience.

Responsibilities

• Answer incoming calls, schedule appointments, and relay messages to the appropriate nurse.
• Accurately enter and update patient demographics to ensure clean insurance claim submissions.
• Respond quickly to patient and insurance company inquiries, including prior authorizations and referrals.
• Verify insurance coverage and obtain required authorizations before scheduling appointments.
• Make outgoing calls to patients for appointment reminders, rescheduling, and general clinic communication.
• Document all communications in EMR.
• Handle daily cash transactions, including accepting payments and performing end-of-day cash counts.
• Attend and actively participate in monthly departmental meetings.
• Maintain current knowledge of department and policies to ensure compliance.

Skills

Customer service

Phone handling

Data entry

Education

High school diploma or equivalent

Tools

EMR system

Insurance billing software

Job description

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Answer incoming calls, schedule appointments, and relay messages to the appropriate nurse.
• Accurately enter and update patient demographics to ensure clean insurance claim submissions.
• Respond quickly to patient and insurance company inquiries, including prior authorizations and referrals.
• Verify insurance coverage and obtain required authorizations before scheduling appointments.
• Make outgoing calls to patients for appointment reminders, rescheduling, and general clinic communication.
• Document all communications in EMR.
• Handle daily cash transactions, including accepting payments and performing end-of-day cash counts.
• Attend and actively participate in monthly departmental meetings.
• Maintain current knowledge of department and HSC policies and procedures to ensure compliance.

Occasional Duties

Occasional travel between Odessa/Midland Pediatric Clinics.

Required Qualifications

• High school diploma or equivalent required.
• One (1) year of customer service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

• Bilingual English/Spanish
• Previous Clinical Experience

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.