Sr Patient Services Specialist

The Chronicle Of Higher Education, Inc.; Amarillo (TX); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Wellness programs

Job summary

The Chronicle of Higher Education, Inc. is seeking a Sr Patient Services Specialist to help maintain smooth clinic operations and serve as the primary contact for patients in Amarillo, TX.

This role handles scheduling, documentation, insurance processing, and patient communications with a focus on accuracy and compassionate service. Responsibilities include greeting patients, guiding them through administrative steps, verifying benefits at check-in, managing appointment schedules, handling

Qualifications

• High school diploma or equivalent required; three years of healthcare or dental clinic customer service preferred.
• Experience in a clinic setting and ability to verify patient information across multiple systems.
• English/Spanish bilingual is preferred.

Responsibilities

• Greet patients as they arrive at the clinic or call in.
• Guide patients through administrative details of visits.
• Update patient information across multiple systems.
• Receive incoming calls and route information.
• Calculate and collect payment for clinic services.
• Verify benefits at check-in and input data accurately.
• Schedule and manage patient appointments.
• Assist with reminder calls and service recovery.
• Coordinate clinic schedules with providers and staff.
• Maintain professional customer service for patients and staff.

Skills

Customer service

Medical office

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Allscripts/Veradigm PM

Job description

Extended Job Title

Sr Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation ofthe clinic patient flow and serving as the primary contact forpatients. Responsible for scheduling appointments, preparingnecessary paperwork before the patient visits, receiving patients,and maintaining records. In addition, this position is responsiblefor processing charges for clinic services, filing insuranceclaims, responding to requests for information from patients andinsurance companies and maintaining related information for thedepartment. Work is performed in usual clinic conditions andrequires a high degree of direct contact with patients, staff, andinsurance companies. Employees may have cash-handlingresponsibilities.

Requisition ID

45641BR

Optional Attachments

Recommendation/Referral

Travel Required

Up to 25%

Pay Grade Maximum

17.25

Major/Essential Functions

• Greet patients warmly and sincerely as they arrive at theclinic or call in via phone.
• Act as the patient's guide and advocate through theadministrative details of their clinic visits.
• Identify and update patient information by navigating multiplecomputer systems and inputting accurate data.
• Receive all incoming calls for the clinic and distributeinformation accordingly.
• Calculate and collect payment for clinic services.
• Ensure patient benefits have been verified and input accuratelyupon check-in.
• Schedule patient appointments.
• Assist with appointment reminder calls and missed appointmentservice recovery.
• Coordinate clinic schedule information with providers andstaff.
• Maintain a professional customer service atmosphere forpatients, providers, and staff.

Grant Funded?

No

Pay Grade Minimum

16.50

Pay Basis

Hourly

Schedule Details

Monday - Friday, 7:30 to 3:30

Work Location

Amarillo

Preferred Qualifications

• Familiarity with Allscripts/Veradigm PM.
• Experience in a clinic setting, OBGYN preferred.
• English/Spanish bilingual.

Department

Ob Gyn Ama Genl

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of theindividual selected and budgetary guidelines of the hiringdepartment, as well as the institutional pay plan. For additionalinformation, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan .

Occasional Duties

• May occasionally travel to Canyon to fill in at the frontdesk.

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, age,disability, genetic information or status as a protectedveteran.

Required Qualifications

High school diploma or equivalent. Three (3) years of customerservice, office, or related experience, with two (2) of those yearsin a healthcare or dental clinic setting preferred. Additionaleducation may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act is a federal statute requiring colleges anduniversities participating in federal financial aid programs tomaintain and disclose campus crime statistics and securityinformation. By October 1 of each year, institutions must publishand distribute their Annual Campus Security Policy & CrimeStatistics Report (ASR) to current and prospective students andemployees. To view this report, visit the TTUHSC Clery Act websiteat https://www.ttuhsc.edu/compliance/clery-report.aspx.

Introduction

Nationally recognized as a Great College to Work For ,TTUHSC provides much more than just a job! Enjoy excellentbenefits , including paid leave,retirement plans, wellness programs, health insurance and so muchmore. Ready to start building a rewarding career in a positiveenvironment where you can develop and thrive? Join us as wechange the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the livesof others by educating students, providing excellent patient care,and advancing knowledge through innovative research. TTUHSCgraduates more health care professionals than any other health careinstitution in the state, conferring 24.2% of all degrees andcertificates awarded from health-related institutions in Texas. Byproviding comprehensive clinical services to more than 10 millionindividuals across 121 counties, TTUHSC is dedicated to advancingthe health of people throughout Texas and beyond. This is whereworld-class education meets compassionate patient care – and webelieve that our people are the reason for our institution’slasting success and bright future.

Being part of the TTUHSC team means being part of an innovative andsupportive community that empowers each individual to do their bestwork. Through our values-based culture , TTUHSC iscommitted to cultivating an exceptional workplace community with apositive culture that puts people first.

Benefits

TTUHSC is committed to creating an environment where our teammembers can do their best work, with programs and benefits to support head-to-toe well-being.Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options –Individual health insurance provided at no cost for full-time teammembers
• Paid Time Off – Including holidays, vacation, sick leaveand more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members byproviding opportunities for personal and professional growth,including lifelong learning programs, recognition programs, andhealth and wellness initiatives. Team members also enjoy a varietyof other perks, such as special membership rates at local gyms andgolf courses, access to state-of-the-art software and facilities,and discounts on travel, technology, entertainment and more.