Patient Services Specialist – Trauma Care & Telework Eligible

University of Washington; Seattle (WA); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Harborview Medical Center, the region’s only Level I Trauma and verified burn center, is seeking a Patient Services Specialist 3 for a full-time, day-shift role with occasional telework after probation. The position supports the Prosthetics and Orthotics Clinic at Harborview and Eastlake, coordinating patient flow and administrative tasks to maintain efficient clinic operations.

You will handle scheduling in EPIC, verify insurance, coordinate with clinicians, process referrals, and assist with

Qualifications

• High school graduation or equivalent.
• Two years Patient Services Specialist 2 experience OR
• An equivalent combination of education/experience.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

• Schedules patient appointments consistent with patient needs and clinic scheduling guidelines in EPIC.
• Works with internal authorization team to obtain authorizations and verifies insurance coverage/benefits for planned services.
• Partners with clinical staff to help manage their custom patient administrative work and communicates with clinicians regularly to track progress.
• Assists in processing clinic referrals and obtaining missing or incomplete referral information or documentation.
• Maintains and updates provider and clinic schedules, including cancellations and rescheduled appointments.
• Provides professional patient communication by answering questions, directing patients to appropriate resources, and maintaining confidentiality.
• Assists with patient check-in/check-out, registration, and completion of required forms and paperwork.
• Provides data management, tracking, research, and clerical support to help maintain clinic workflow and efficiency.
• Identifies process issues, communicates scheduling conflicts or inefficiencies, and helps recommend workflow improvements.
• Supports educational environment for clinic staff in training hospital environment.
• Other Assigned duties.

Education

High school graduation or equivalent

Job description

Harborview Medical Center, the region’s only Level I Trauma and verified burn center, is seeking a Patient Services Specialist 3 for a full-time, day-shift role with occasional telework after probation. The position supports the Prosthetics and Orthotics Clinic at Harborview and Eastlake, coordinating patient flow and administrative tasks to maintain efficient clinic operations.

You will handle scheduling in EPIC, verify insurance, coordinate with clinicians, process referrals, and assist with