Patient Services Specialist / Prosthetics and Orthotics Clinic / Harborview

University of Washington; Seattle (WA); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Harborview Medical Center, the region’s only Level I Trauma and verified burn center, is seeking a Patient Services Specialist 3 for a full-time, day-shift role with occasional telework after probation. The position supports the Prosthetics and Orthotics Clinic at Harborview and Eastlake, coordinating patient flow and administrative tasks to maintain efficient clinic operations.

You will handle scheduling in EPIC, verify insurance, coordinate with clinicians, process referrals, and assist with

Qualifications

• High school graduation or equivalent.
• Two years Patient Services Specialist 2 experience OR
• An equivalent combination of education/experience.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

• Schedules patient appointments consistent with patient needs and clinic scheduling guidelines in EPIC.
• Works with internal authorization team to obtain authorizations and verifies insurance coverage/benefits for planned services.
• Partners with clinical staff to help manage their custom patient administrative work and communicates with clinicians regularly to track progress.
• Assists in processing clinic referrals and obtaining missing or incomplete referral information or documentation.
• Maintains and updates provider and clinic schedules, including cancellations and rescheduled appointments.
• Provides professional patient communication by answering questions, directing patients to appropriate resources, and maintaining confidentiality.
• Assists with patient check-in/check-out, registration, and completion of required forms and paperwork.
• Provides data management, tracking, research, and clerical support to help maintain clinic workflow and efficiency.
• Identifies process issues, communicates scheduling conflicts or inefficiencies, and helps recommend workflow improvements.
• Supports educational environment for clinic staff in training hospital environment.
• Other Assigned duties.

Education

High school graduation or equivalent

Job description

Job Description

Patient Services Specialist 3 .

WORK SCHEDULE

• Full-time, 100% FTE (40 hours per week)
• Day Shift
• Mondays- Fridays
• Occasional Telework after successful probationary period

POSITION HIGHLIGHTS

• Only Level I trauma and burn center in the region
• Close proximity to public transportation
• Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics

Department Description

The Prosthetics and Orthotics Clinic provides spinal and upper and lower limb orthoses and prostheses to help patients recover from a lost limb, debilitating injury or disease. Patients are seen in our Eastlake Clinic or at Harborview in the Ninth & Jefferson Building on the 9th floor.

An orthosis is a brace that increases the stability of the spine or extremity. A prosthesis is an artificial limb that replaces an arm or a leg. Weoffer comprehensive consultation and custom design of orthotic and prosthetic devices to restore function and promote healing.

Our team of American Board certified prosthetists, orthotists, pedorthists, and orthotic fitters will craft prosthetic and orthotic solutions to address your unique mobility needs. We will work with you and your rehabilitation team to provide custom orthotics and prosthetics to meet the demands of everyday life and for specialized activity use.

Primary Job Responsibilities

• Schedules patient appointments consistent with patient needs and clinic scheduling guidelines in EPIC
• Works with internal authorization team to obtain authorizations and verifies insurance coverage/benefits for planned services
• Partners with clinical staff to help manage their custom patient administrative work and communicates with clinicians regularly to track progress
• Assists in processing clinic referrals and obtaining missing or incomplete referral information or documentation
• Maintains and updates provider and clinic schedules, including cancellations and rescheduled appointments
• Provides professional patient communication by answering questions, directing patients to appropriate resources, and maintaining confidentiality
• Assists with patient check-in/check-out, registration, and completion of required forms and paperwork
• Provides data management, tracking, research, and clerical support to help maintain clinic workflow and efficiency
• Identifies process issues, communicates scheduling conflicts or inefficiencies, and helps recommend workflow improvements
• Supports educational environment for clinic staff in training hospital environment
• Other Assigned duties

Requirements

• High school graduation or equivalent
• Two years Patient Services Specialist 2 experience OR
• An equivalent combination of education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

About Harborview Medical Center

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

About Uw Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Compensation, Benefits And Position Details

Pay Range Minimum: $21.63 hourly Pay Range Maximum: $30.91 hourly Benefits: Other Compensation: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: WFSE HMC

About The UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.