Patient Services Specialist - PT Reception & Scheduling

EXCELSIOR ORTHOPAEDICS GROUP in; Town of Amherst (NY); On-site; USD 25,000 - 41,000; Full time

Job summary

Excelsior Orthopaedics is seeking a Patient Service Representative (Healthcare) to be the first point of contact for patients, delivering exceptional service and handling reception and registration tasks. The role supports the Physical and Occupational Therapy Department and coordinates with therapists to ensure smooth scheduling.

Requirements include at least a high school diploma, 1+ year medical office experience, and MEDENT EMR familiarity; compensation offered within a rotating 1-2 closing

Qualifications

• Exceptional customer service and professional written and verbal communication.
• Associates degree preferred; high school diploma or GED required.
• 1+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.

Responsibilities

• Greet patients and verify appointment and insurance information; enter data into Medent.
• Register new and returning patients; collect demographics, insurance data, and payments.
• Collect copays, balance cash drawer, and log totals weekly/monthly.
• Answer and route phone calls; support scheduling with therapists and patients.
• Serve as liaison between patients and billing regarding billing inquiries.
• Process check-out paperwork and schedule follow-up appointments.
• Apply orthopedic terminology knowledge and perform other duties as assigned.

Skills

Customer service

Communication

Education

Associates degree

High school diploma or GED

Tools

MEDENT EMR

Job description

Excelsior Orthopaedics is seeking a Patient Service Representative (Healthcare) to be the first point of contact for patients, delivering exceptional service and handling reception and registration tasks. The role supports the Physical and Occupational Therapy Department and coordinates with therapists to ensure smooth scheduling.

Requirements include at least a high school diploma, 1+ year medical office experience, and MEDENT EMR familiarity; compensation offered within a rotating 1-2 closing