Patient Services Specialist — PT Front Desk & Scheduling

EXCELSIOR ORTHOPAEDICS GROUP in; East Amherst (NY); On-site; USD 25,000 - 41,000; Full time

Job summary

Excelsior Orthopaedics Group in East Amherst, NY is seeking a Patient Service Representative for our Physical Therapy team. The role focuses on patient check-in, registration, scheduling, and ensuring a positive first impression.

Responsibilities include verifying insurance, collecting copays, coordinating with therapists, and using Medent EMR to register patients. This position requires excellent customer service and medical office experience; associates degree preferred but not required.

Qualifications

• Exceptional customer service skills including professional written and verbal communication.
• Associates degree preferred; high school diploma or GED required.
• 1+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.

Responsibilities

• Role model our Core Values of being patient-centered, team focused, service driven, accountable, and innovative.
• Verify appointment and insurance information; enter registration information into Medent.
• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information; may need to explain insurance eligibility criteria and explain coverages to patient.
• Collect copays, balancing cash drawer, and logging weekly/monthly totals.
• Answer and route phone calls.
• Work closely with therapists and patients to assist in the scheduling process.
• Act as a liaison between the patient and the billing department regarding billing issues for patients.
• Pull registrations through the patient portal.
• Verify referrals and authorizations prior to confirming patient scheduling appointment(s).
• Process check-out patient paperwork at completion of visit.
• Schedule follow-up appointment as needed.
• Apply knowledge of medical terminology, specifically orthopedic terminology.
• Perform any other duties assigned.

Skills

Customer service

Communication skills

Registration experience

EMR experience

Education

Associates degree preferred

HS diploma or GED required

Tools

MEDENT EMR

Job description

Excelsior Orthopaedics Group in East Amherst, NY is seeking a Patient Service Representative for our Physical Therapy team. The role focuses on patient check-in, registration, scheduling, and ensuring a positive first impression.

Responsibilities include verifying insurance, collecting copays, coordinating with therapists, and using Medent EMR to register patients. This position requires excellent customer service and medical office experience; associates degree preferred but not required.