Patient Service Representative, Physical Therapy

Excelsior-Orthopaedics; East Amherst (NY); On-site; USD 33,000 - 42,000; Full time

Job summary

Excelsior Orthopaedics in East Amherst, NY is seeking a Patient Service Representative who will be the first point of contact, delivering patient-centered service and supporting the Physical and Occupational Therapy departments. You will verify appointments and insurance, register patients, collect copays, handle phone calls, and coordinate with therapists and billing.

Strong communication and EMR experience are essential; MEDENT preferred.

Qualifications

• Experience in medical office registration and patient check-in.
• Strong customer service and communication abilities.
• Familiarity with EMR systems; Medent preferred.

Responsibilities

• Verify appointment and insurance information; enter into the system.
• Register new and follow-up patients; collect demographic data.
• Collect copays; balance cash drawer; log totals weekly/monthly.
• Answer and route phone calls; coordinate with therapists and patients.
• Serve as liaison between patient and billing for issues.
• Verify referrals and authorizations prior to scheduling.
• Process checkout paperwork; schedule follow-ups as needed.
• Apply orthopedic terminology during interactions.

Skills

Customer service

Verbal communication

Written communication

EMR systems

Medent EMR

Medical terminology

Registration experience

Phone etiquette

Teamwork

Education

Associates degree preferred

High school diploma or GED required

Tools

Medent EMR

Job description

Job SummaryThe Patient Service Representative (PSR) is the first point of contact for our patients entering the building. Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all times. You will perform a wide variety of duties related to the reception and registration of patients. This position will provide support to our Physical and Occupational Therapy Department.Rotating Schedule:**All team members are scheduled a minimum of 1-2 closing shifts per week-Opening shifts will be scheduled between 6:30am -7:30am and end between 2:30pm/3:30pm.-Closing shifts start between 10:30am and 11:30am and end between 6:30pm and 7:30pm.-Mid-day shifts are typically always scheduled between 8:30am and 4:30pm-Schedules are put out every 2 weeks.Duties and ResponsibilitiesRole model our Core Values of being patient-centered, team focused, service driven, accountable, and innovative.Verify appointment and insurance information; enter registration information into Medent.Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment. information; may need to explain insurance eligibility criteria and explain coverages to patient.Collect copays, balancing cash drawer, and logging weekly/monthly totals.Collect past due monies due to Excelsior.Answer and route phone calls.Work closely with therapists and patients to assist in the scheduling process.Act as a liaison between the patient and the billing department regarding billing issues for patients.Pull registrations through the patient portal.Verify referrals and authorizations prior to confirming patient scheduling appointment(s).Process check-out patient paperwork at completion of visit.Schedule follow-up appointment as needed.Apply knowledge of medical terminology, specifically orthopedic terminology.Perform any other duties assigned.Requirements and QualificationsExceptional customer service skills including professional written and verbal communication.Associates degree preferred; high school diploma or GED required.1+ years medical office experience; patient registration experience desired.EMR experience required; MEDENT preferred.Physical DemandsPosition requires manual and finger dexterity and hand-eye coordination.Involves standing, sitting, and walking.Team member will occasionally be asked to lift and carry items weighing up to 10 pounds; normal visual acuity and hearing are required.The pay range for this position is determined based on several factors, including the candidate’s years of experience, qualifications, training, licenses, designations, and the overall market conditions.This job description does not state or imply that the duties and responsibilities listed are the only ones required of this position. Team members in this role will be required to perform other job-related duties at the discretion of the employer and may have additional duties assigned as necessary.Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.