Patient Services Specialist – Physician Practice

Mercy Health; Lorain (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Paid time off and leaves

Tuition assistance and professional/ED

Job summary

Mercy Health’s Lorain Orthopedics is seeking a Patient Services Representative to manage patient registration, scheduling, and insurance verification. The role emphasizes accurate data entry, patient communication, and collaboration with clinical staff to ensure smooth patient flow.

Responsibilities include handling appointments, processing demographic and insurance information, explaining financial options, and supporting referral and authorization processes as needed.

Qualifications

• High School Diploma or GED required.
• Experience in patient registration/healthcare preferred.
• Strong communication and customer service skills.

Responsibilities

• Serve as primary contact between patients and physician practices.
• Greet patients, answer calls, schedule appointments, and enter information into the scheduling system.
• Verify demographics, insurance, and collect patient payments; reconcile cash drawer daily.
• Assist with referrals, authorizations, and documentation per office policy.

Skills

Patient registration

Customer service

Scheduling appointments

Insurance verification

Medical terminology

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

Job description

Mercy Health’s Lorain Orthopedics is seeking a Patient Services Representative to manage patient registration, scheduling, and insurance verification. The role emphasizes accurate data entry, patient communication, and collaboration with clinical staff to ensure smooth patient flow.

Responsibilities include handling appointments, processing demographic and insurance information, explaining financial options, and supporting referral and authorization processes as needed.