Healthcare Front Desk Associate — EMR & Scheduling

Midwest Ear, Nose & Throat Specialists; Vadnais Heights (MN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health, HSA with Employer Contribution

Job summary

Midwest Ear, Nose & Throat Specialists is seeking a Front Desk Representative to support patients and improve the overall experience at our clinics. You will handle check-in, scheduling, and data entry for demographics and insurance while maintaining a friendly, efficient front desk.

Responsibilities include answering calls, collecting co-pays, updating EMR records, and coordinating with providers and staff across three clinics. This role offers growth opportunities and on-site work in Minnesota.

Qualifications

• 1+ year customer service or reception experience.
• 1+ year medical office experience.
• 1+ year experience of working in an EMR system.
• Willingness and ability to work and travel between all three clinic locations.

Responsibilities

• Answer phone calls and schedule all providers and patient appointments.
• Prepare patient charts during check in.
• Greet patients and maintain an efficient registration process.
• Obtain and enter demographic and insurance information into the system.
• Collect co-pays shown on patient accounts.
• Schedule patients accurately and effectively for appointments.
• Notify patients of collection policies and procedures.
• Take accurate and complete phone messages for providers and staff.
• Route calls to the appropriate department when needed.
• Notify staff when supplies are needed and follow standard supply protocol.
• Other duties as assigned.

Skills

Customer service

Reception

EMR system

Driver's license

Education

High School Diploma or equivalent

Job description

Midwest Ear, Nose & Throat Specialists is seeking a Front Desk Representative to support patients and improve the overall experience at our clinics. You will handle check-in, scheduling, and data entry for demographics and insurance while maintaining a friendly, efficient front desk.

Responsibilities include answering calls, collecting co-pays, updating EMR records, and coordinating with providers and staff across three clinics. This role offers growth opportunities and on-site work in Minnesota.