Patient Services Specialist – Medical Office

Bon Secours Mercy Health; Fairfield (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Mercy Health is seeking a Patient Services Representative (PSR) for the Anderson & Fairfield Healthy Weight locations. The PSR will register patients, verify demographics and insurance, schedule appointments, and explain financial options to patients, ensuring accurate medical record updates.

Occasional coverage for other physician practices may occur. The role emphasizes exceptional customer service, effective communication, and accurate data entry, with responsibilities spanning patient

Qualifications

• High School Diploma or GED required.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Processes patients in practice as they present for their appointments.
• Troubleshoots and resolves problems promptly to maintain patient flow and informs supervisor of issues.

Skills

Customer service

Communication

Scheduling

Data entry

Insurance verification

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

Electronic health record (EHR)

Job description

Mercy Health is seeking a Patient Services Representative (PSR) for the Anderson & Fairfield Healthy Weight locations. The PSR will register patients, verify demographics and insurance, schedule appointments, and explain financial options to patients, ensuring accurate medical record updates.

Occasional coverage for other physician practices may occur. The role emphasizes exceptional customer service, effective communication, and accurate data entry, with responsibilities spanning patient