Patient Services Specialist - Medical Office

Penn Medicine, University of Pennsylvania Health System; Ewing Township (NJ); On-site; USD 38,000 - 60,000; Full time

Job summary

Penn Medicine in Ewing, NJ seeks a Patient Services Associate to support the practice with patient-focused service, appointment coordination, and accurate information updates. The PSA may work in a physician practice or call center, rotating between functions.

Responsibilities include answering phones, scheduling visits, collecting copays, updating EMR, and ensuring smooth patient flow. AHS: HS diploma and 2+ years of medical office or customer service experience required; benefits program

Qualifications

• 2+ years medical office or customer service experience is required.
• HS Diploma/GED is required.

Responsibilities

• Assist the practice with patient service, arrival/departure activities, and patient inquiries.
• Schedule patient appointments by reason for visit and follow established protocols.
• Collect copays and update insurance/billing information in EMR.
• Ensure accurate check-out procedures and patient flow.
• Maintain knowledge of insurance requirements and perform front-end processes.

Skills

Customer service

Phone etiquette

Communication

Scheduling appointments

Teamwork

Education

H.S. Diploma/GED

Tools

EMR systems

Job description

Penn Medicine in Ewing, NJ seeks a Patient Services Associate to support the practice with patient-focused service, appointment coordination, and accurate information updates. The PSA may work in a physician practice or call center, rotating between functions.

Responsibilities include answering phones, scheduling visits, collecting copays, updating EMR, and ensuring smooth patient flow. AHS: HS diploma and 2+ years of medical office or customer service experience required; benefits program