Patient Services Specialist – Medical Office

Cape Fear Valley Health System; Bladenboro (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Cape Fear Valley Health System seeks a Clinic Office Assistant at CFV Bladen Medical Associates (Bladenboro) to support front-desk operations, manage patient intake, scheduling, and accurate transcription.

Responsibilities include registering patients, scheduling visits, collecting payments, coding CPT-4/ ICD-10, and preparing reports. The role requires a high school diploma, 1 year clerical experience, and good English communication.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience required.
• Knowledge of medical terminology preferred.
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred.

Responsibilities

• Register patients expediently while obtaining accurate information.
• Schedule patient appointments for initial and follow-up visits and procedures.
• Ensure the completion of new patient information and update information for the medical record.
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately.
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day’s end.
• Order all outside tests requested by the doctor; schedule patient appointments, confirm.
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily.
• Transcribe all non-medical dictation.
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager.
• File, fax and/or mail reports and records.
• Compile and submit month end reports in a timely manner.
• Assists in tracking supply inventory.
• Notifies Office Supervisor/Coordinator when supplies need to be reordered.
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy.
• Assists as required in non-invasive medical procedures or as security observer.
• As possible, knows where administrative/medical staff can be located and directs emergency messages.
• Other duties as assigned.

Skills

Customer service

English proficiency

Medical terminology

PC skills

Typing 45-55 wpm

Education

High school diploma

Tools

Typing 45-55 wpm

Job description

Cape Fear Valley Health System seeks a Clinic Office Assistant at CFV Bladen Medical Associates (Bladenboro) to support front-desk operations, manage patient intake, scheduling, and accurate transcription.

Responsibilities include registering patients, scheduling visits, collecting payments, coding CPT-4/ ICD-10, and preparing reports. The role requires a high school diploma, 1 year clerical experience, and good English communication.