Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health; Fayetteville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health is seeking an administrative professional for the CFV Fayetteville Heart Center in Elizabethtown, NC. The role focuses on patient registration, scheduling, and accurate medical record maintenance to support efficient clinic operations.

You will handle ICD-10 and CPT-4 coding for Part B billables, transcribe non-medical dictation, and process daily billing submissions under supervision. Strong English, typing, and organizational skills are required.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience required.
• 1 year of medical business office or significant public contact preferred.
• Proficiency in reading, writing, and speaking English.
• Knowledge of medical terminology.
• Typing 45-55 words per minute accurately.
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred.
• PC skills preferred.

Responsibilities

• Register patients expediently and schedule appointments for initial and follow-up visits and procedures.
• Maintain new and updated patient information for medical records.
• Receive calls about appointments and schedule accurately; direct to the appropriate provider.
• Collect payments from patients and document receipts; prepare cash reports at day’s end.
• Enter ICD-10 and CPT-4 coding for patient activity and procedures into the billing system.
• Transcribe non-medical dictation as needed.
• Submit billing invoices to billing/collection daily under supervision.
• File, fax and/or mail reports and records; compile month-end reports.
• Assist with inventory tracking and front desk reception duties.

Skills

English language proficiency

Medical terminology

Typing 45-55 wpm

Tact under pressure

Planning and organizational skills

ICD-10 and CPT-4 coding knowledge

PC skills

Public/customer service experience

Education

High school diploma

Job description

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non‑medical dictation; timely submission of reports.

Facility

CFV Fayetteville Heart Center‑ Bladen

Location

Elizabethtown, North Carolina

Department

CFV Fayetteville Heart Center

Job Family

Clinics ‑ Outpatient

Work Shift

Days (United States of America)

Major Job Functions

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow‑up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co‑payment on outpatient accounts; document receipts; prepare cash report at day's end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
• Transcribe all non‑medical dictation
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
• File, fax and/or mail reports and records
• Compile and submit month‑end reports in a timely manner
• Assist in tracking supply inventory; notify Office Supervisor/Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assist as required in non‑invasive medical procedures or as security observer
• Know where administrative/medical staff can be located and direct emergency messages as possible
• Other duties as assigned

Minimum Qualifications

Education and Formal Training

• High school diploma or equivalent required

Work Experience

• 1 year of clerical experience required
• 1 year of medical business office or significant public contact preferred

Knowledge, Skills, and Abilities Required

• Proficiency in reading, writing, and speaking the English language
• Knowledge of medical terminology
• PC skills preferred
• Type 45‑55 words per minute accurately
• Tact and ability to deal with patients under stress
• Good planning and organizational abilities
• Speaking and hearing is necessary to converse with the public
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred

Physical Requirements

• Ability to see and read printed data and monitor screens
• Manual dexterity
• Visual and auditory acuity to collect information
• Verbal communications skills
• Ability to lift, stoop, bend, kneel, reach

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity