Patient Services Specialist II (Bilingual-Spanish) (Care Center)

Kennedy Krieger Institute; Baltimore (MD); On-site; USD 39,000 - 66,000; Full time

Job summary

A leading healthcare institute is seeking a Patient Services Specialist II responsible for enhancing the patient experience through effective administrative support. This role includes registering patients, collecting information, providing courteous service, and ensuring efficient clinical operations. Ideal candidates should possess strong customer service skills and a background in healthcare administration, with bilingual candidates in Spanish preferred. This position offers a competitive salary, benefits, and opportunities for professional development.

Benefits

Medical benefits

Dental and vision benefits

401K with match

Tuition reimbursement

Free parking

Child care subsidies

Qualifications

• High School Diploma or GED required.
• AA degree in human services preferred.
• 1-3 years related experience required.

Responsibilities

• Complete patient registration/check-in and check-out.
• Assist with administrative duties and clinical operations activities.
• Communicate discharge recommendations and assist with scheduling.

Skills

Customer Service

Communication

Administrative Skills

Team Collaboration

Bilingual in Spanish

Education

High School Diploma or GED

AA degree in human services or healthcare administration

Job description

Overview

The Patient Services Specialist II will accurately complete patient registration/check-in and check-out. This position is responsible for diversified administrative duties and front end clinical operations activities which will include greeting patients and families; collecting patient information; completing cashiering functions; processing internal consults; disseminating after-visit summaries; communicating discharge recommendations; and assisting with scheduling patient appointments. The incumbent interacts with patients, families, clinicians, and administrative staff in a courteous and professional manner, while placing an emphasis on adhering to high standards of customer service.

**Biligual in Spanish candidates preferred**

Responsibilities

Assist with the implementation of instruction in accordance with students’ Individualized Education Program (IEP) in cooperation with a supervising teacher, using effective strategies for academic and behavioral success.

Prepare for and participate in parent conferences and interdisciplinary team meetings.

Assume responsibilities during after school emergencies including but not limited to student supervision, phone communication, and written documentation.

Provide support and leadership for curricular and extra-curricular activities, special events, and projects that support student-life and promote a positive school experience.

Complete instructional-related duties as assigned by supervising teachers and administrators.

Provide independent instruction, supervision, and classroom management in the absence of the supervising teacher.

Implement behavioral protocols and assignments for students during instructional and non-instructional times.

Utilize instructional and non-instructional times in a professional manner in keeping with administrative guidelines.

Participate in and contribute to in-service training and staff meetings in a professional and collegial manner.

Assist with the implementation of technology in instructional design and delivery in accordance with supervising teacher’s directions

Qualifications

EDUCATION:

• High School Diploma or GED required.
• AA degree in human services related field, healthcare administration, business or specialized vocational training preferred.

EXPERIENCE:

• 1 - 3 years of related experience required.
• Front desk, secretarial/clerical, customer service experience preferred.

Benefits

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies! In addition, we offer rich professional development opportunities.

EOE/M/F/D/V

Minimum pay range

USD $39,747.76/Yr.

Maximum pay range

USD $65,065.73/Yr.