Scheduling Coordinator (Bilingual-Spanish)

Kennedy Krieger Institute; Baltimore (MD); On-site; USD 36,000 - 59,000; Full time

Job summary

Kennedy Krieger Institute is seeking a Bilingual Scheduling Coordinator to manage patient appointments and front-end clinical operations. The ideal candidate will provide excellent customer service, communicate effectively with patients and staff, and ensure accurate scheduling. Full-time role includes attractive benefits such as medical coverage and professional development opportunities.

Benefits

Medical, dental, vision benefits

401K with match

Tuition reimbursement

Free parking

Child care subsidies

Qualifications

• Bilingual proficiency in English and Spanish is required.
• 1-3 years experience in patient registration or scheduling.
• High School Diploma or GED required; preferred Associate's degree.

Responsibilities

• Schedule and confirm patient appointments; provide timely follow-up.
• Monitor provider schedules and manage patient interactions effectively.
• Assist with crisis management and training of Patient Service Specialists.

Skills

Bilingual - Spanish and English

Customer Service

Communication

Education

High School Diploma or GED

Associate’s degree in Human Services or Healthcare Administration

Job description

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Overview

The

Overview

The Scheduling Coordinator I (Bilingual–Spanish) will schedule new and follow-up patient appointments. The incumbent will perform a wide variety of administrative and front-end clinical operations activities which include, but are not limited to, greeting and checking in/out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and coordinating payment arrangement information for outpatient and day programs with non-par payer sources. This staff member may assist the program’s crisis management team and is expected to interact with patients, families, clinicians, and administrative staff in a courteous and professional manner. This position requires the incumbent to be bilingual in English and Spanish with a proficiency level that meets the Institute’s minimum standards.

Responsibilities

• Accurately schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to date of service.
• Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed.
• Regularly monitor new and follow-up treatment appointments, cancellations, and no shows.
• Work with assigned providers, families, and other staff to reschedule appointments based on patient’s needs and according to established department policies and procedures. Monitor provider schedules on a regular basis and accurately modify patient appointments as necessary.
• Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity.
• Respond to patient families, providers, and other staff in a timely manner based on the established department policies and procedures.
• Reassign or reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concerns.
• Work with the Patient Access department to retrieve and assess insurance authorizations.
• Collect, track, and process quality improvement and patient tracking data as needed.
• Serve as a code green team member and respond to clients in behavioral crises as part of the program’s crisis management procedures.
• Assists with the training of Patient Service Specialists.
  
  

Qualifications

EDUCATION:

• High School Diploma or GED required.
• Associate’s degree or higher in Human Services, Healthcare Administration, or related field preferred.
  
  

EXPERIENCE:

Minimum of 1-3 years of related experience (e.g., patient registration, scheduling, and/or coordinating patient services) required.

Benefits

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies! In addition, we offer rich professional development opportunities.

EOE/M/F/D/V

Minimum pay range

USD $36,227.00/Yr.

Maximum pay range

USD $58,630.00/Yr.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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