Scheduling Coordinator II (Bilingual Spanish) - Ashland - CASSI

Kennedy Krieger Institute; Baltimore (MD); On-site; USD 38,000 - 64,000; Full time

Job summary

A leading healthcare institution is seeking a Scheduling Coordinator II (Bilingual Spanish) to manage patient appointments and administrative functions. The role involves coordinating between patients, clinicians, and insurance processes, requiring proficiency in both English and Spanish. This full-time position demands strong organizational skills and a background in patient services, making it ideal for candidates with experience in the healthcare field.

Qualifications

• Bilingual in English and Spanish, with proficiency meeting the Institute's standards.
• 3-5 years of experience in patient registration or scheduling.

Responsibilities

• Schedule new and follow-up patient appointments accurately.
• Monitor cancellations and no-shows regularly.
• Provide financial counseling and facilitate insurance authorizations.

Skills

Bilingual Communication

Administrative Skills

Education

High School Diploma or GED

Associate or higher degree in human services or healthcare administration

Tools

EPIC

Job description

Scheduling Coordinator II (Bilingual Spanish) - Ashland - CASSI

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Overview

The Scheduling Coordinator II will schedule new and follow-up patient appointments. The incumbent will perform a variety of administrative and clinical operations activities, including greeting and checking in/out patients and families, collecting patient information, estimating deposit requirements, providing cost estimates, determining patient liability, establishing payment arrangements, and coordinating payment information for outpatient and day programs with non-par payer sources. This role requires interaction with patients, families, clinicians, and staff in a courteous and professional manner. Bilingual proficiency in English and Spanish is essential, meeting the Institute's minimum standards.

Responsibilities

• Accurately schedule new and follow-up patient appointments, ensuring they are linked to the appropriate referral in EPIC and confirmed prior to the appointment date.
• Answer phones promptly, direct calls appropriately, take and deliver messages, return calls, and follow up as needed.
• Monitor new and follow-up treatment appointments, cancellations, and no-shows regularly.
• Work with providers, families, and staff to reschedule appointments based on patient needs and department policies, and modify schedules as necessary.
• Maintain contact regarding insurance clearances, coverage issues, and follow-up activities.
• Respond timely to inquiries from patients, families, providers, and staff.
• Reassign or reschedule patient appointments based on clinician leave requests, collaborating with supervisors to resolve concerns.
• Monitor and maintain Epic Work Queues and related reports.
• Provide financial counseling and seek supervisor support for patient issues.
• Facilitate insurance authorizations by working with the Patient Access department.
• Collect and process quality improvement and patient tracking data.
• Assist in training and supporting Care Center staff.

Qualifications

• Bilingual in English and Spanish with proficiency meeting the Institute's standards; able to communicate fluently and accurately on various topics.
• Successful completion and maintenance of certification and fluency with computer systems like EPIC.

Education

• High School Diploma or GED required.
• Associate or higher degree in human services, healthcare administration, or related field preferred.

Experience

3-5 years of related experience in patient registration, scheduling, or coordinating patient services required.

Pay Range

Minimum: USD $38,906.40/year
Maximum: USD $63,990.78/year

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Health Care