Patient Services Specialist - Growth, Benefits, Stable Hours

Eyecare Services Partners; Delray Beach (FL); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Optical coverage

401K

Short-term disability

Life insurance

Paid holidays

Paid time off

Parking

Career ladder

Zusammenfassung

Delray Eye Associates in Delray Beach, FL is seeking a Patient Services Representative I to join our front desk team. The role centers on greeting patients, verifying insurance, managing appointments, and maintaining accurate records in a busy optometry/ophthalmology clinic.

As the first point of contact, you will ensure a calm, helpful patient experience while multitasking and supporting clinicians and staff.

Qualifikationen

• High school diploma or equivalent required.
• Compassionate demeanor and patient trust.
• Ability to stay calm under pressure.
• Strong written and verbal communication.
• Experience in medical front desk preferred.

Aufgaben

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check-in and checkout process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
• Confirm that accurate patient demographic and insurance information has been collected and updated if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient copayments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients and visitors
• Maintain confidentiality of all doctors, staff and patient information
• Responsible for keeping the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential manner
• Execute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Other duties as assigned

Kenntnisse

Compassionate care

Strong communication

Calm under pressure

Team player

Ausbildung

High school diploma or equivalent

Tools

NextGen

Microsoft

Clearwave

Jobbeschreibung

Delray Eye Associates in Delray Beach, FL is seeking a Patient Services Representative I to join our front desk team. The role centers on greeting patients, verifying insurance, managing appointments, and maintaining accurate records in a busy optometry/ophthalmology clinic.

As the first point of contact, you will ensure a calm, helpful patient experience while multitasking and supporting clinicians and staff.