Ophthalmology Front Desk Specialist – Patient Services

EyeCare Services Partners (ESP); Delray Beach (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits including medical, dental and

401K and short-term disability

Job summary

Delray Eye Associates is building a pool of qualified candidates for our Patient Service Representative role. This is an opportunity to get on our radar for upcoming positions, enjoy predictable hours with no late evenings or major holiday shifts, and access comprehensive benefits along with opportunities for career growth.

We are particularly interested in candidates with at least one year of experience in medical front desk or billing, ideally in optometry or ophthalmology.

Qualifications

• High school diploma or equivalent is required.
• Compassionate and able to establish confidence with patients.
• Remain calm and professional under pressure.
• Energetic with a positive attitude.
• Strong written and verbal communication skills.
• Ability to work in a team or independently.
• One or more years’ experience in a medical practice preferred.
• Knowledge of medical vision and insurances preferred.
• Basic computer knowledge required.
• Experience with NextGen, Microsoft, Clearwave preferred.

Responsibilities

• Greet and welcome patients and visitors at the clinic.
• Follow all practice policies for check-in and checkout.
• Use paper, electronic, kiosk, and web data collection.
• Confirm accurate patient demographics and insurance information.
• Verify insurance eligibility and participating coverage.
• Accurately calculate and collect copayments, deductibles, and balances.
• Schedule return appointments and set up reminders.
• Professionally assist doctor, staff, patients and visitors.
• Maintain confidentiality of all information.
• Keep reception area clean and organized.
• Assist with maintaining inventory of retail items (if applicable).
• Answer inbound and outbound calls with proper etiquette.
• Handle sensitive information confidentially.
• Perform duties in a professional and courteous manner.
• Accept incoming packages/mail and route to internal recipients.
• Be willing to work early mornings, late evenings, and weekends as required.
• Other duties as assigned.

Skills

Compassionate

Strong communication

Team player / independent

Calm under pressure

Energetic

Written communication

Education

High school diploma or equivalent

Tools

NextGen

Microsoft

Clearwave

Job description

Delray Eye Associates is building a pool of qualified candidates for our Patient Service Representative role. This is an opportunity to get on our radar for upcoming positions, enjoy predictable hours with no late evenings or major holiday shifts, and access comprehensive benefits along with opportunities for career growth.

We are particularly interested in candidates with at least one year of experience in medical front desk or billing, ideally in optometry or ophthalmology.