Patient Experience Concierge

Allergy-Partners; Raleigh (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Paid Time Off

Paid Holidays

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

HSA

Job summary

Allergy Partners is seeking a Patient Service Representative to register patients, answer calls, schedule appointments, collect payments, and support daily front office operations. You will balance daily transactions, verify insurance details, and maintain patient charts with care in a fast-paced clinic environment.

The role requires a minimum two years in medical office or customer service, comfort with scheduling, and basic managed care knowledge.

Qualifications

• Minimum of two years of experience in a medical office or customer service position.
• Proven success asking for payment, making change, and balancing a cash drawer.
• Working knowledge of basic managed care terminology and practices.
• Familiarity with scheduling and rearranging appointments effectively.
• Comfortable using email, word processing and interacting with Internet applications.
• Proven experience handling challenging patients in elevated/stressful situations.
• HIPAA compliance awareness and confidentiality expectations.

Responsibilities

• Answers the telephone professionally and pleasantly; screens calls and makes appointments as necessary.
• Schedules patient appointments and explains required information and potential charges to patients.
• Collects payment at the time of service and reconciles transactions daily.
• Maintains patient charts and ensures documents are filed correctly in EMR; prepares reports for next day encounters.
• Greet patients and ensure forms are complete; verify demographics/insurance information.
• Closes office daily per protocol and handles daily deposits and balance reconciliations.
• Assist in front office duties and support Practice Manager as needed.

Skills

Customer service

Cash handling

Phone etiquette

Medical office experience

Bilingual (a plus)

Education

High school diploma

Tools

GE Centricity

EMR software

Job description

Allergy Partners is seeking a Patient Service Representative to register patients, answer calls, schedule appointments, collect payments, and support daily front office operations. You will balance daily transactions, verify insurance details, and maintain patient charts with care in a fast-paced clinic environment.

The role requires a minimum two years in medical office or customer service, comfort with scheduling, and basic managed care knowledge.