Patient Services Specialist — Front Desk & Scheduling

Summit Health Management; Wayne (NJ); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

FSA

Job summary

Summit Health Management is seeking a Patient Services Representative to greet patients, manage registrations, verify insurance and schedule appointments. This on-site role involves handling payments, updating records, and coordinating with clinical staff to ensure smooth patient flow.

Requirements include a High School Diploma or GED, English communication skills, and experience with medical office software. Competitive benefits and career growth are offered.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Windows based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Prompts telephone calls, directs all calls appropriately, takes messages and delivers to the appropriate individual.
• Informs patients of delays in physician schedules and assists with patient comfort during delays.
• Posts all self-pay charges, collects payments, and provides receipts; reconciles daily payments.
• Opens and closes batches, reconciles collections, prepares deposits and documents corrections.
• Scans insurance cards, performs insurance verifications, updates patient accounts and demographics.
• Schedules appointments according to guidelines; confirms future appointments and checks eligibility.
• Schedules and enters orders for diagnostic tests and procedures; follows workflows.
• Works with clinical staff for pre-authorizations and completes referrals.
• Communicates problems or issues to the Office Supervisor promptly.

Skills

Customer service

Multitasking

English proficiency

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR

Practice Management System

Job description

Summit Health Management is seeking a Patient Services Representative to greet patients, manage registrations, verify insurance and schedule appointments. This on-site role involves handling payments, updating records, and coordinating with clinical staff to ensure smooth patient flow.

Requirements include a High School Diploma or GED, English communication skills, and experience with medical office software. Competitive benefits and career growth are offered.