Patient Services & Scheduling Specialist

shm; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health is seeking a patient-focused Front Desk/PSR to greet visitors, manage registration, and support patients across multiple sites. The role emphasizes accurate scheduling, insurance verification, and seamless patient flow in a busy clinical environment.

You will scan insurance cards, verify eligibility, schedule appointments, and coordinate with care teams to ensure timely care and patient satisfaction. Excellent customer service and organization are essential.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greet visitors, patients and families in a friendly, professional manner and direct them appropriately.
• Maintain efficient patient flow through registration and provide excellent customer service.
• Answer phones promptly, route calls, take messages and demonstrate etiquette.
• Inform patients of delays in physician schedules and assist with patient comfort.
• Post self-pay charges, collect payments and provide receipts; reconcile daily payments.

Skills

Customer service

Communication

English proficiency

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Job description

Summit Health is seeking a patient-focused Front Desk/PSR to greet visitors, manage registration, and support patients across multiple sites. The role emphasizes accurate scheduling, insurance verification, and seamless patient flow in a busy clinical environment.

You will scan insurance cards, verify eligibility, schedule appointments, and coordinate with care teams to ensure timely care and patient satisfaction. Excellent customer service and organization are essential.