Patient Experience Specialist — Front Desk & Scheduling

Summit Health Management; Berkeley Heights (NJ); On-site; USD 24,975 - 30,334; Full time

Job summary

Summit Health Management in Berkeley Heights, NJ, is seeking a Patient Service Representative - Float to provide exceptional customer service and manage the patient registration process. The ideal candidate will possess strong communication skills and the ability to handle multiple tasks efficiently.

Responsibilities include greeting patients, scheduling appointments, and processing insurance verifications to ensure a smooth patient experience. A high school diploma is required, and previous experience in a medical office is preferred.

Qualifications

• Must possess high school diploma or GED; prior PSR experience preferred.
• Excellent customer service skills and ability to communicate effectively in English.
• Basic proficiency in computer use and knowledge of medical office settings preferred.

Responsibilities

• Greet patients, handle registrations, and manage patient flow effectively.
• Schedule appointments and confirm future visits while maintaining accurate records.
• Process insurance verifications and manage self-pay collections accurately.

Skills

Customer service skills

Communication in English

Multiple task organization

Knowledge of medical terminology

Education

High School Graduate or GED

Associate Degree

Tools

EHR systems

Practice Management Systems

Job description

Summit Health Management in Berkeley Heights, NJ, is seeking a Patient Service Representative - Float to provide exceptional customer service and manage the patient registration process. The ideal candidate will possess strong communication skills and the ability to handle multiple tasks efficiently.

Responsibilities include greeting patients, scheduling appointments, and processing insurance verifications to ensure a smooth patient experience. A high school diploma is required, and previous experience in a medical office is preferred.