Patient Services Specialist - Front Desk & Scheduling

Flagstaffboneandjoint; Flagstaff (AZ); On-site; USD 25,485 - 28,585; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Telehealth medical care

Life Insurance

Free group term life insurance

Short-Term Disability

401k & 401k ROTH Retirement plan

Eight paid days off for holidays

Paid Time Off (PTO)

Job summary

Flagstaffboneandjoint in Flagstaff, Arizona, is seeking a Patient Services Representative for a full-time role. The position involves front-end service and scheduling, requiring excellent customer service and understanding of medical clinic operations. The ideal candidate will manage phone inquiries, assist patients, and support administrative tasks. Benefits include medical insurance, PTO, and a 401k plan. Join a dedicated team focusing on patient care and operational excellence.

Qualifications

• General understanding of outpatient services and patient flow.
• Must believe in a patient-centered approach.
• Must be self-motivated and engaging on the phone.

Responsibilities

• Serve as the first point of contact for patients.
• Field inquiries and schedule patient appointments.
• Assist with processing referrals and medical records.

Skills

Exceptional customer service skills

Medical office and billing/insurance verification experience

Knowledge of insurance rules and regulations

Ability to handle a high volume of phone calls

Excellent interpersonal and communication skills

Tools

EMR/EHR experience

Windows-based programs

Job description

Flagstaffboneandjoint in Flagstaff, Arizona, is seeking a Patient Services Representative for a full-time role. The position involves front-end service and scheduling, requiring excellent customer service and understanding of medical clinic operations. The ideal candidate will manage phone inquiries, assist patients, and support administrative tasks. Benefits include medical insurance, PTO, and a 401k plan. Join a dedicated team focusing on patient care and operational excellence.