Patient Services Representative

Flagstaffboneandjoint

Flagstaff (AZ)

On-site

USD 25,485 - 28,585

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Telehealth medical care

Life Insurance

Free group term life insurance

Short-Term Disability

401k & 401k ROTH Retirement plan

Eight paid days off for holidays

Paid Time Off (PTO)

Job summary

Flagstaffboneandjoint in Flagstaff, Arizona, is seeking a Patient Services Representative for a full-time role. The position involves front-end service and scheduling, requiring excellent customer service and understanding of medical clinic operations. The ideal candidate will manage phone inquiries, assist patients, and support administrative tasks. Benefits include medical insurance, PTO, and a 401k plan. Join a dedicated team focusing on patient care and operational excellence.

Qualifications

General understanding of outpatient services and patient flow.
Must believe in a patient-centered approach.
Must be self-motivated and engaging on the phone.

Responsibilities

Serve as the first point of contact for patients.
Field inquiries and schedule patient appointments.
Assist with processing referrals and medical records.

Skills

Exceptional customer service skills

Medical office and billing/insurance verification experience

Knowledge of insurance rules and regulations

Ability to handle a high volume of phone calls

Excellent interpersonal and communication skills

Tools

EMR/EHR experience

Windows-based programs

Job description

Description

Full-time (40 hrs per week, Monday thru Friday)

On-site (no remote)

Pay range: $18.50 - $20.75 / hr

About the Practice

We are a long-standing, independent orthopedic surgery practice in Flagstaff, Arizona, supporting high-performing surgeons and multidisciplinary clinical teams. Our organization values operational excellence, accountability, and a strong internal culture built over many years. We have clinic locations in Flagstaff, Cottonwood and Kingman. Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy.

FBJ Core Ideology:

Always respect patients’ time and money while fostering a culture of excellence.

The Opportunity

As our practice continues to grow, we are seeking a Patient Services Representative to work administratively to provide front-end service and scheduling help to patients. This PSR will provide day-to-day patient support while continuing to drive excellence. The right candidate is someone who has a great working knowledge of how a medical clinic operates as well as how insurance works. Ideally, they have worked in an administrative or healthcare reception type of position, and are ready to advance their medical career in a demanding, fast-paced orthopedic environment. This is a professional, patient-centered role perfect for a people person who loves to help a variety of different individuals, all day,.

There will be on-the-job training, which will set success markers and goals for learning, building trust, communicating and ultimately being the front-of-the-house support for our clinical operations.

Responsibilities include:

Serving as one of the most valuable members of the FBJ team - you are a patient's FIRST IMPRESSION of us
Fast learning and retention of healthcare industry knowledge, i.e. medical terminology, services, anatomy, insurance, authorizations, EMRs, and more
Heavy phone use, answering a multi-line phone as the first point of contact for the clinic
Cross-training in front office reception greeting patients, and checking them in and out for appointments
Answering a multi-line phone and serving as the first point of contact for patients
Field a variety of inquiries, requests, and conversations with patients
Schedule patient appointments for a multi-provider practice
Assist with and/or relay patient requests/questions to clinical staff
Monitor provider schedules to ensure scheduling accuracy
Perform various admin duties such as processing referrals, medical records, and test results
Other administrative projects/duties as directed

Requirements

Position Requirements and Preferences:

General understanding of outpatient services, patient flow, and general healthcare business
Medical office and billing/insurance verification experience preferable
Exceptional customer service skills
Able to handle a high volume of phone calls with daily targets
Must believe in a patient-centered approach
Outstanding teamwork attitude
Excellent interpersonal and communication skills
There is no tolerance for tardiness, absenteeism, or poor reliability
Learn and work at an efficient and fast pace
Must be self-motivated, with a great personality, fun to be around, and engaging on the phone

Knowledge, Preferred:

Knowledge of insurance rules and regulations including eligibility and referral requirements
Understanding of how a medical clinic works and each of the touchpoints within a patient's journey
Knowledge of medical terminology, anatomy, and HIPAA Guidelines
Computer knowledge, including Windows-based programs - EMR/EHR experience preferred

Finalization of hiring is contingent on a clear background check.

FBJ offers the following BENEFIT PROGRAMS (for full-time employees):

Medical Insurance
Health Savings Account (H.S.A.)
Dental Insurance
Vision Insurance
Telehealth medical care
Life Insurance
Free group term life insurance
Short-Term Disability
401k & 401k ROTH Retirement plan* After 1 year
Eight paid days off for holidays
Paid Time Off (PTO): 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date