Patient Services Specialist Front Desk & Care Coordination

UC Health; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

UC Health in Cincinnati, OH is seeking a Full Time Patient Services Representative for our Surgery Clinics. This role serves as the main point of contact for patients as they enter, exit, or request assistance in any UC Health facility.

The patient services representative demonstrates strong customer service while ensuring each interaction is treated with care. The ideal candidate will have a High School Diploma or GED (Associate's Degree preferred) and up to 2 years of related experience; 0–6

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• 0–6 months experience required or preferred.
• 1–2 years’ experience preferred.

Responsibilities

• Greet patients and serve as main point of contact in the clinic.
• Assist with patient check-in/check-out and scheduling.
• Explain procedures and collect required information per HIPAA guidelines.
• Coordinate with clinical staff to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Patient interaction

Education

High School Diploma or GED

Associate's Degree

Tools

None

Job description

UC Health in Cincinnati, OH is seeking a Full Time Patient Services Representative for our Surgery Clinics. This role serves as the main point of contact for patients as they enter, exit, or request assistance in any UC Health facility.

The patient services representative demonstrates strong customer service while ensuring each interaction is treated with care. The ideal candidate will have a High School Diploma or GED (Associate's Degree preferred) and up to 2 years of related experience; 0–6