Patient Services Specialist - Front Desk & Payments

solisexternalcareersite; Philadelphia (Philadelphia County); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision

401k

PTO

Paid Holidays

Backup Child/Adult Care

Job summary

Solis Mammography is seeking a Patient Service Representative to greet patients, collect and register demographic and insurance information in our RIS, and handle payments with care at our Philadelphia location. You will explain forms, assist with documentation, and support a smooth front-office flow.

The role emphasizes accuracy, confidentiality, and customer service excellence while working 40 hours weekly in a Monday–Friday schedule with some Saturday rotations.

Qualifications

• High School diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations;
• Experience using Microsoft Office Suite; knowledge of RIS software preferred.

Responsibilities

• Greet patients in a professional and friendly manner.
• Completely and accurately register patients including input of demographic and insurance information into the RIS system and verifying accuracy of existing information.
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary.
• Process necessary paperwork by scanning documents and maintaining confidentiality.
• Collect patient payments and explain benefits; verify insurance when necessary.
• Prepare paperwork for future appointments and payors as needed.
• Ensure all diagnostic tests have required orders and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate daily invoice journal and reconcile payments using the daily reconciliation report.
• Participate in front office training to stay abreast of policy and procedures.

Skills

Healthcare registration

Customer service

Cash handling

Medical terminology

Microsoft Office

Education

High School diploma

Tools

RIS software

Job description

Solis Mammography is seeking a Patient Service Representative to greet patients, collect and register demographic and insurance information in our RIS, and handle payments with care at our Philadelphia location. You will explain forms, assist with documentation, and support a smooth front-office flow.

The role emphasizes accuracy, confidentiality, and customer service excellence while working 40 hours weekly in a Monday–Friday schedule with some Saturday rotations.