Healthcare Front Office Manager - Patient Experience Leader

Mychn; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

MyCHN (Community Health Network) in Houston is hiring a Medical Office Manager to lead the front desk, enhance patient experience, and ensure smooth scheduling.

You'll oversee front desk operations, supervise Patient Service Specialists, and drive efficient workflows while maintaining HIPAA compliance and accuracy in registrations and referrals. This role emphasizes team collaboration, service excellence, and continuous improvement in a nonprofit, community-focused clinic.

Qualifications

• 2+ years of front office experience in healthcare
• Leadership or supervisory experience preferred
• Strong knowledge of HIPAA and patient privacy
• Excellent organizational skills
• Commitment to patient-centered care

Responsibilities

• Oversee daily front desk operations and supervise staff
• Optimize patient scheduling and workflow
• Ensure accurate patient registration and insurance verification
• Monitor KPIs such as patient experience and schedule utilization
• Support staff training and performance feedback
• Maintain clinic presentation and compliance with policies

Skills

Front office leadership

Scheduling & registration

Patient access workflows

Communication

Problem-solving

Multi-tasking

Education

High School Diploma or GED

Job description

MyCHN (Community Health Network) in Houston is hiring a Medical Office Manager to lead the front desk, enhance patient experience, and ensure smooth scheduling.

You'll oversee front desk operations, supervise Patient Service Specialists, and drive efficient workflows while maintaining HIPAA compliance and accuracy in registrations and referrals. This role emphasizes team collaboration, service excellence, and continuous improvement in a nonprofit, community-focused clinic.