Patient Services Specialist — Front Desk & Insurance Verification

HCA Healthcare, Inc.; Irving (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) plan with match

Employee Stock Purchase Plan

Flexible spending accounts

Education support

Fertility & family building benefits

Life insurance

Supplemental health protection

Auto and home insurance

Identity theft protection

Consumer discounts

Job summary

CareNow, part of HCA Healthcare, is hiring a Patient Representative in Irving, TX. This role focuses on timely patient check-in, insurance verification, and accurate information collection to support efficient clinic operations.

We value strong customer service, the ability to navigate multiple computer systems, and compliance with procedures. This is an on-site position within a large national healthcare network.

Qualifications

• 1 year of clinical experience in a patient care setting preferred.
• Obtain BLS certification within 30 days of start required.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Responsibilities

• Checks in patients in a timely manner and follows web check-in procedures.
• Answers clinic calls and provides information or routes questions to the right staff.
• Verifies insurance timely and accurately.
• Follows the occupational client’s preference card and procedures.
• Reviews patient paperwork to ensure completeness and collects insurance/demographic information.
• Completes Daily Balance Checklist after each shift, accounting for all payments.

Skills

1 year of clinical experience

BLS certification within 30 days

Customer service

Multi-program computer use

Job description

CareNow, part of HCA Healthcare, is hiring a Patient Representative in Irving, TX. This role focuses on timely patient check-in, insurance verification, and accurate information collection to support efficient clinic operations.

We value strong customer service, the ability to navigate multiple computer systems, and compliance with procedures. This is an on-site position within a large national healthcare network.