Patient Services Specialist — Front Desk & Care Support

Priority Dispatch Corp.; Yankton (SD); On-site; USD 38,000 - 46,000; Full time

Job summary

Turnwell Mental Health Network is seeking a Patient Support Specialist to serve as the primary contact for patients at our Yankton clinics. You will manage front desk operations, verify insurance, schedule follow-ups, and assist with chart accuracy while supporting the clinical team.

The role emphasizes patient experience, accuracy, and HIPAA compliance, with cross-training for clinical tasks when staff are unavailable. This is an in-person, clinic-based position.

Qualifications

• High school diploma or equivalent required; associate degree or higher in healthcare administration, business, or related field preferred.
• 1–2 years front office, patient access, or healthcare customer service experience.
• Proficiency with EHR systems and standard office software; psychiatric EHR experience is a plus.
• Strong verbal and written communication with a professional, empathetic demeanor.

Responsibilities

• Greet and assist patients with a warm, professional demeanor reflecting Turnwell's values.
• Manage front desk tasks: check-in, verify demographics, insurance, and required forms.
• Oversee daily front office operations to keep reception organized and patient-ready.
• Send appointment reminders via phone, text, or patient portal per protocol.
• Answer and route calls to appropriate team members or providers.
• Schedule follow-up appointments as directed by clinical staff.
• Collect co-pays and payments at the time of service.
• Handle faxes, voicemails, and electronic messages promptly.

Skills

Front office operations

Customer service

HIPAA compliance

EHR proficiency

Clinic coordination

Multitasking

Education

High school diploma

Associate degree preferred

Tools

Electronic Health Records (EHR)

Job description

Turnwell Mental Health Network is seeking a Patient Support Specialist to serve as the primary contact for patients at our Yankton clinics. You will manage front desk operations, verify insurance, schedule follow-ups, and assist with chart accuracy while supporting the clinical team.

The role emphasizes patient experience, accuracy, and HIPAA compliance, with cross-training for clinical tasks when staff are unavailable. This is an in-person, clinic-based position.