Patient Services Specialist - Front Desk & Care Concierge

UPMC; Hanover (York County); On-site; USD 34,000 - 42,000; Full time

Job summary

UPMC Orthopedic Care in Hanover, PA is seeking a friendly Patient Services Representative to welcome patients, assist with self-check-in, and collect copayments and payments at the point of service. You will verify insurance and demographics, schedule follow-up appointments, promote the MyUPMC portal, and help patients navigate billing and resources to ensure a positive experience.

Requirements include a high school diploma and strong customer service skills; two years in medical/billing or

Qualifications

• High school diploma required.
• 2 years in medical/billing or customer service preferred.
• Experience with medical terminology is a plus.

Responsibilities

• Provide warm, welcoming experience for all patients.
• Guide patients through self-arrival or front desk check-in.
• Collect copayments and payments at point of service.
• Confirm/update patient registration and demographics at checkout.
• Schedule follow-up appointments at checkout.
• Assist with scheduling ancillary services or connect patients to resources.
• Educate patients on financial responsibilities and MyUPMC portal.

Skills

Customer service

Front desk

Phone support

Education

High school diploma

Tools

Epic

Medipac

Job description

UPMC Orthopedic Care in Hanover, PA is seeking a friendly Patient Services Representative to welcome patients, assist with self-check-in, and collect copayments and payments at the point of service. You will verify insurance and demographics, schedule follow-up appointments, promote the MyUPMC portal, and help patients navigate billing and resources to ensure a positive experience.

Requirements include a high school diploma and strong customer service skills; two years in medical/billing or