Patient Services Specialist - Front Desk & Billing

Intermountain Healthcare; Grand Junction (CO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health in Grand Junction, CO seeks a Patient Service Representative to be the first point of contact for patients. You will handle check-in/out, verify demographics, and schedule appointments, while maintaining confidentiality and delivering a high standard of service.

Responsibilities include EMR data entry, collecting payments, assisting with insurance info, and coordinating with care teams to support patient experience.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.

Responsibilities

• Greet and check-in/out patients, verify demographics, and collect required information.
• Schedule appointments for visits, tests, or referrals and enter data into the EMR.
• Obtain insurance information, signatures, and handle payments according to policy.
• Educate patients on forms, eligibility, and financial assistance when needed.
• Maintain accuracy and confidentiality of PHI and coordinate with care teams.

Skills

Verbal communication

Professional demeanor

Team collaboration

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health in Grand Junction, CO seeks a Patient Service Representative to be the first point of contact for patients. You will handle check-in/out, verify demographics, and schedule appointments, while maintaining confidentiality and delivering a high standard of service.

Responsibilities include EMR data entry, collecting payments, assisting with insurance info, and coordinating with care teams to support patient experience.