Patient Services Specialist - Front Desk

Wilmington Health; Wilmington, Northern (NC, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Wilmington Health in Wilmington, NC is seeking a dedicated Patient Representative for Family Medicine Porter's Neck. The role provides front office support in clinical areas and handles patient check-in/out, scheduling, and multi-department coordination.

The position expects strong customer service, organizational skills, and ability to work with a healthcare team. Applicants should have a high school diploma or GED and may pursue CPR/BLS certification for preferred qualification.

Qualifications

• Required: High School Diploma or GED Equivalent
• Preferred: Experience in Medical Office Administration
• Preferred: BLS/CPR Certification

Responsibilities

• Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner
• Maintains effective communication with all members of the health care team
• Checks patients in and out following standard processes including management of samples, notes, forms, scripts, directing patients and triage sheets
• Schedules, coordinates and reschedules all patient appointments (office, outpatient procedures, hospitals, other medical facilities)
• Answers incoming calls and takes necessary action
• Maintains provider schedules as directed by manager
• Keeps logs as required by Manager
• Follows reception and check-in processes and appointment preparation processes

Skills

Customer Service

Professionalism/Integrity

Teamwork/Lean Process Improvement

Interpersonal Relationships/Communic

Judgment/Decision Making/Problem Solv

Quality/Quantity

Organizational Skills/Time Management

Education

High School Diploma or GED

Tools

None

Job description

Wilmington Health in Wilmington, NC is seeking a dedicated Patient Representative for Family Medicine Porter's Neck. The role provides front office support in clinical areas and handles patient check-in/out, scheduling, and multi-department coordination.

The position expects strong customer service, organizational skills, and ability to work with a healthcare team. Applicants should have a high school diploma or GED and may pursue CPR/BLS certification for preferred qualification.